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Emotions and Moods in the Workplace

This chapter explores the basics of emotions and moods, sources, emotional labor, affective events theory, emotional intelligence, and emotion regulation techniques. Learn how managers can influence moods positively.

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Emotions and Moods in the Workplace

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  1. Chapter 4: Emotions and Moods

  2. LO 1 Emotions and Moods

  3. LO 1 Emotion • Six essentially universal emotions • May be placed along a spectrum of emotion Happiness Fear Sadness Anger Disgust Disgust Surprise

  4. LO 1 Moods

  5. LO 3 Sources of Emotions and Moods • Personality • Affect intensity • Time of Day • Day of the Week • Weather • Stress • Social Activities • Sleep • Exercise • Age • Sex

  6. LO 4 Emotional Labor • Emotional labor • Emotional dissonance • Types of Emotions • Felt: actual emotions. • Displayed: required or appropriate emotions. • Surface acting • Deep acting

  7. LO 5 Affective Events Theory

  8. LO 6 Emotional Intelligence

  9. LO 7 Emotion Regulation • Emotion regulation involves identifying and modifying the emotions you feel. • Emotion Regulation Techniques • Acknowledging rather than suppressing emotional responses to situations. • Re-evaluating events after they occur. • Venting.

  10. LO 8 How Managers Can Influence Moods • Use humor and praise to increase employees’ positive moods. • Being in a good mood oneself can result in more positivity and better cooperation. • Selecting positive team members can have a contagion effect.

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