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Experience Design and Designing for Experience

Experience Design and Designing for Experience. By Oviya Thanigaivelan. TRICARE Management Activity Healthcare Facility Evidence-Based Design Survey. Methods. Sample of 4,000 active duty (AD) personnel Phone interviews regarding proposed healthcare facility design features. Results. Results.

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Experience Design and Designing for Experience

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  1. Experience Design and Designing for Experience By Oviya Thanigaivelan

  2. TRICARE Management Activity Healthcare Facility Evidence-Based Design Survey

  3. Methods • Sample of 4,000 active duty (AD) personnel • Phone interviews regarding proposed healthcare facility design features

  4. Results

  5. Results • “Other Comments or Suggestions?” • Importance of having a family area in the hospital room where family or other loved ones could spend the night • Importance of patient privacy • Desire to communicate outside the hospital by telephone and e-mail • Access to world outside hospital facility via Internet, television, newspaper, and books

  6. The most used and most helpful facilitators for patient-centered medical home implementation

  7. Methods • Sample: primary care personnel in the Veterans Health Administration • Purpose: to assess which patient-centered medical home implementation resources are most widely used, by whom, and which resources primary care personnel find most helpful

  8. Results

  9. Utilizing experience-based co-design to improve the experiences of patients accessing emergency departments in New South Wales public hospitals: an evaluation study

  10. Experience-Based Co-Design (EBCD) • seeks to improve users’ experience of the service

  11. Methods • Goal: to improve patient flow and processes between two units • Ex. Referrals from the Emergency Department to radiology department • Seven sites

  12. Results • Common priorities: To improve • Patient and carer comfort and privacy • Physical space • Commutation and information flow

  13. Cancer patient-reported outcomes assessment using wireless touch screen tablet computers

  14. Methods • Touch screen table computers to assess: anxiety, depression, fatigue, pain interference, physical function, diarrhea, constipation, nausea, vomiting, anorexia, dyspnea, neuropathy, and spiritual values • Patient interviews

  15. Results

  16. User satisfaction with orthotic and prosthetic devices and services of a single clinic

  17. Results

  18. References Casscelis, S. W., Granger, E., Williams, T. V., Kurmel, T., May, L., Babeau, L., . . . Thomas, N. (2009). TRICARE Management Activity Healthcare Facility Evidence-Based Design Survey. Military Medicine, 174(3), 236-240. Gale, R. C., Asch, S. M., Taylor, T., Nelson, K. M., Luck, J., Meredith, L. S., & Helfrich, C. D. (2015). The most used and most helpful facilitators for patient-centered medical home implementation. Implementation Science, 10(1), 1-11. doi:10.1186/s13012- 015-0246-9 Piper, D., Iedema, R., Gray, J., Verma, R., Holmes, L., & Manning, N. (2012). Utilizing experience-based co-design to improve the experience of patients accessing emergency departments in New South Wales public hospitals: an evaluation study. Health Services Management Research, 25(4), 162-172 111p. doi:10.1177/0951484812474247 Ghoseiri, K., & Bahramian, H. (2012). User satisfaction with orthotic and prosthetic devices and services of a single clinic. Disability & Rehabilitation, 34(15), 1328-1332. doi:10.3109/09638288.2011.641663 Stukenborg, G., Blackhall, L., Harrison, J., Barclay, J., Dillon, P., Davis, M., . . . Read, P. (2014). Cancer patient-reported outcomes assessment using wireless touch screen tablet computers. Quality of Life Research, 23(5), 1603-1607. doi:10.1007/s11136- 013-0595-2

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