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Experienced Customer Service Manager Seeking Challenging Role for Career Advancement

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Detail-oriented Customer Service Manager with extensive experience in training and managing teams, improving sales revenues, and ensuring outstanding customer service. Proficient in employee development and exceeding performance metrics.

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Experienced Customer Service Manager Seeking Challenging Role for Career Advancement

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  1. Objective To get a challenging job as a Customer Service Manager so that I can learn more and excel in my career. Education 1999 - B.A. with a major in Communications and a minor in Spanish, University of California, Two Ville, California; GPA 3.6; President of Spanish Club in 1998 Experience Green Clothiers of Northern California, Two Ville, CA Customer Service Manager • 5/23/2003 - Present • Recruited, trained and managed 15-member team • Ensured continuous delivery of outstanding customer service • Redesigned, developed and implemented employee training program which increased sales revenues • Assisted customers when and where needed Fine Sports Wear International, Two Ville, CA Customer Service Manager • 3/2/2001 - 5/13/2003 • Recruited, trained and managed 35-member team • Ensured continuous delivery of outstanding customer service • Designed, developed and implemented employee training program which increased sales revenues • Assisted customers when and where needed • Exceeded annual goals in key metrics including profit, sales, employee retention and customer service Customer Service Representative • 7/12/1997 - 2/29/2003 • Assisted with customer sales of women’s and children’s sportswear • Awarded Salesperson of the Year in 1999 and 2002 for exceeding set sales productivity • Trained 14 new representatives functioning as lead trainer, providing ongoing guidance and constructive feedback • Achieved lowest returns percentage than all other coworkers Hobbies Skiing, hiking, cooking, Karate, playing with my two cats and shopping!

  2. John Doe555 interview rd apt 2any town mn 55111 11-4-05 employment history: mcdonalds: 1996-2001 burger flipper.Burger king 2001-2002 fry station EducationHigh schoolNo college Reference:Bob smith 612-555-1212Todd Johnson: unknownChris adams: 612-555-4112 ? Postion applying for: manager

  3. FirstName LastName 6 Pine Street, Arlington, VA 12333 home: 555.555.5555 cell: 566.486.2222 email: phjones@vacapp.com

  4. FirstName LastName 6 Pine Street, Arlington, VA 12333 home: 555.555.5555 cell: 566.486.2222 email: phjones@vacapp.com EducationJoplin High School Joplin, MO Expected Graduation Date: 05/2006 GPA:

  5. FirstName LastName 6 Pine Street, Arlington, VA 12333 home: 555.555.5555 cell: 566.486.2222 email: phjones@vacapp.com EducationJoplin High School Joplin, MO Expected Graduation Date: 05/2006 GPA: Work Experience

Pet Sitter
2004 - Present
• Provide pet sitting services including dog walking, feeding and yard care.

Child Care
2002 - Present
• Provide child care for several families after school, weekends and during school vacations.

  6. Computer Skills • Proficient with Microsoft Word, Excel, and PowerPoint, and Internet Activities • Joplin High School Tennis Team – 2 years 
• Girl Scout – 7 years • FCCLA(Family, Career, Community, Leaders of America) – 2 years Officer – Vice President – 1 year Achievements/Awards • National Honor Society: 2004, 2005, 2006 • Academic Honor Roll: 2002 - 2006 Volunteer Experience • Big Brother / Big Sisters
• Arlington Literacy Program
• Run for Life References

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