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Performance Discussion: Tools & Techniques

Join us for a lunchtime discussion on performance issues, featuring an introduction to involvement tools and practices. Presented by Tom Nosack, Performance Analyst. Learn about using "Clickers" in various settings and engage remote participants. Delve into data gathering, question construction, and more. Explore how performance data is utilized in different organizations and discover the benefits of the Committee on Performance Excellence (CPE). Share your challenges and successes with performance measures. Session feedback appreciated.

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Performance Discussion: Tools & Techniques

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Presentation Transcript

  1. “Food for Thought” • First in a limited series of lunchtime discussions on nearly frivolous performance issues facing us today. • ------------ • Provided as an aid to digestion • Tom Nosack, Performance Analyst, City of Vancouver, WA July 15th, 2009

  2. Advanced Audience / Citizen Involvement • Intro to some trick involvement tools and how to use them (10 min) • OPB Discussion (10 min) • General performance practice discussion (10 min)

  3. Before you start, decide: What are you trying to accomplish?

  4. Before you start, decide: What are you trying to accomplish? “Clickers” Then gather the right tools and people

  5. The Other Demographic?

  6. The Other Demographic?

  7. New alternative: Use a computer or web phone to vote! Go to: WWW.RWPOLL.COM * Some older phones may require manual refresh or a download application to help

  8. What is possible? • “Clickers” only: Citizen groups, classes, management groups, workgroups • Remote only: Teleconferences, multiple groups at different locations • Mixed: Public forums that are televised, classes with remote participants, when there are not enough of the “clickers”

  9. WWW.RWPOLL.COM

  10. WWW.cityofvancouver.us\performance

  11. Go! • …After you explain caveats & instructions: • Purpose of data gathering • Equipment use • Question construction • Scientific vs directional information • Anonymity assurances

  12. Where do you work? • State Government • County Government • City Government • Private Enterprise • Student • Consultant • Academic

  13. :00 What is your role? • Auditor • Technical / Analytical staff • Manager / Supervisor • Change agent • Administrator • I don’t know

  14. 0 Who owns the performance program in your organization? • Technical staff • Management • Everybody • Nobody • I can not tell

  15. If you work for government, how are your performance data used? • It is not used - only do it because we must • Managers make decisions with it • Work teams use it to make decisions • It is an internal management tool • To report to the public • As a basis for budgeting • I don’t work for government • Other

  16. Have you ever heard of the Committee on Performance Excellence (CPE) ? • Yes – often • A few times • Not at all • Is it in Oregon?

  17. What can CPE do for you? • Influence legislation or legislators • Public focus on issues • Make existing system more usable • Help make how performance measurement is actually being used more visible • Other ?

  18. What should CPE do for you? • Influence legislation or legislators • Public focus on issues • Make existing system more usable • Make how they are being used more visible • Other

  19. The best reason to use performance measures in your agency is…? • Reporting & transparency • Improving the quality of policy leadership • As a management tool to improve performance • Because we are required to • Other…..

  20. What is the greatest challenge to using performance data in your organization? • Understanding (skills) • No reward / penalty for using (desire) • Too busy for the perceived value (time) • It could be apathy, (who cares?) • Other…

  21. Do you know a government organization that uses performance data successfully? • Yes, I do! • No, nobody • I think so… • Other:

  22. Final Question!

  23. How useful was this session? • Awful – a waste of time • Not bad, I was entertained by the toys • Pretty good, I picked up an idea or two • Very good – a nice mix • Wonderful!

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