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Navigating Career Aspirations: Strategies for IT Support Professionals

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alva
18 diapositives · 332 Views · Jul 15, 2014

Explore essential strategies for IT support staff to effectively navigate and develop their careers. This guide covers common career desires such as increased responsibility, greater work-life balance, and opportunities for specialization. Learn how to demonstrate seriousness, seek training, and communicate your aspirations to management. Discover ways to enhance your skills through seminars, professional bodies, and ongoing education while striking a balance between work efficiency and personal well-being. Equip yourself with actionable steps to achieve your career goals!

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  1. Career Development Jane Littlehales Head, IT Support Staff Services

  2. What do you want from your career?

  3. More money More responsibility More flexibility More variety More recognition Bigger office Fewer hours Less responsibility More focus More specialisation Qualifications Less stress Some ideas

  4. Remember this is the real world • Very few “have it all” • And it may be that their all is not enough/the same for you • Rarely get anything without effort • Yes, even more effort than you put in already!

  5. General ideas to common wishes • Show you are serious • Do a good job now • Ordinary work • Extras • Show willing, keenness to learn • Ask for what you want • With appropriate research and backup

  6. Training • Ask for what you want • Take all you can get • Don’t be too focussed or rule too many things out • Make sure boss knows • CPD Scheme good way to do it • Win prizes! • Join professional body • BCS, ACM, IITT

  7. ITSS Stuff – mainly free! • Seminars • Induction workshop • Talks • Demonstrations • Specials • Exhibition • Conference • Talk to colleagues • Esp if they are doing a job you fancy

  8. More free training • Oxford BCS • OxLUG • Digital Projects • OxTalent • Ox Super Computer Group

  9. Commercial freebies • Exhibitions • Free seminars • Macromedia briefings • Microsoft briefings • Sun/Q briefings • Apple Roadshows • Vogon Seminars

  10. Cheap courses and info • OUCS • Courses • Books in Help Centre • ECDL • Guide to Certification • Discounts on technical training • Not cheap but could be worse • Continuing Education • Evening Classes

  11. How do I find out? • ITS3 and ITSSG web pages • OUCS and OUDCE web pages • Local newspapers • IT Press • Sign up to mailing lists, scatter your card at exhibitions, etc. • More junk but more offers too!

  12. But I haven’t got time … • Genuinely overworked? • Or could work more efficiently? • Up to you to decide!

  13. OK, maybe I could be more efficient • Why/how? • Obstructions from others? • What could change to help you • Discuss it • Fondness for long lunches, late starts, browsing web? • Accept and be happy • Change

  14. Greater efficiency! • Work out own preferences • Morning/evening person • Pressing deadlines/get over and done with • Time management courses • Several if need be!

  15. Efficient but overworked • You do not have to carry the world on your own! • Beware guilt trips • Bosses must recognise overwork and eliminate • Note hours, jobs worked on, hours, etc. • Put to your boss

  16. But my boss … • Won’t believe you? • I’ll back you up (as long as you convince me first  • Says no money for more staff • Negotiate what you should stop doing • Have to be hard nosed • Affects your life, your health • Assertiveness training may be useful!

  17. Over to you • Write your Plan • What you are going to do • What changes are needed in • Your colleagues • Your management • You • How will you carry out the changes • Timescales?

  18. Thank you! Questions?