Michael Mast Senior Architect Applications Technology Oracle Corporation

2. Michael MastSenior Architect Applications Technology Oracle Corporation

3. System Management

4. Topics • Technology Update • Managing the E-Business Suite: • Monitoring and Control • Diagnostics and Troubleshooting • Configuration Management • System Maintenance • Q&A

5. Management Technology Update

6. Strategy Improve E-Business Suite manageability by providing management tools and enhancing E-Business Suite technologies.

7. Oracle Applications Manager 11i • System management console built directly into the E-Business Suite • Provides features for monitoring, administration, troubleshooting, maintenance, and configuration management. • Required for managing E-Business Suite releases 11.5.9+

8. Oracle Applications Manager 11i Releases • OAM 11i 2.0 was included in the 11i.7 and 11i.8 Rapid Install and Maintenance Pack • 11i.9 includes OAM 11i 2.2 • OAM 11i 2.2 is also available as mini-pack OAM.G for all 11i releases • Metalink Note 166762.1 is kept up to date with the latest release and patch information

9. Why upgrade to 2.2 from 2.0? • Applications Dashboard • System Alerts • Patch Advisor • Patch Impact Analysis • Enhanced configuration views • Configuration Editor • Improved Forms Server management features • Extensibility with SQL Scripts • Improved supportability • Enhanced troubleshooting for Concurrent Managers • Improved Applications Usage Reports • Enhanced Oracle Workflow management features • Added responsibilities for finer grained access control • Oracle Diagnostics Integration • etc.

10. Related Technologies Built into the E-Business Suite • Oracle Diagnostics • Page Flow Logging • Oracle Applications Logging

11. Future Direction: Consolidated System Management Solution Grid Control • Monitor Multiple Systems • Compare Systems • Analyze Trends • Etc. E-Business Suite Management Plug-in • Control Applications Services • Make configuration changes • Diagnose and resolve system problems • Patch impact analysis • Etc. Oracle Applications Manager 11i Oracle Applications Manager 11i Oracle Applications Manager 11i … E-Business Suite System 1 E-Business Suite System 2 E-Business Suite System N

12. Management Pack for Oracle Applications • E-Business Suite related extensions for Enterprise Manager 8i and 9i • 9iR2 was the terminal release • Management Pack features are now being built directly into Oracle Applications Manager 11i and Grid Control

13. Managing the E-Business Suite:Monitoring and Control

14. Applications Dashboard

15. Drill down

16. End-to-End Details

17. Monitor and Control Application Tier Services

18. Monitor and Control Workflow

19. Applications Usage

20. Concurrent Processing System Reports

21. Future Direction: Extended Reports

22. System Alert Summary

23. Occurrence Context Details

24. Alert Notification Subscriptions

25. Dashboard Metric Alerts

26. Page Flow Logging • Page flow logging can be configured to capture page access data for JTF • Can be configured to capture different levels of data for specific applications, or specific business flows • No overhead to page access times • Integration with Oracle ClickStream

27. Page Flow Logging: Usage Summary

28. Detailed Usage Reports

29. Future Direction: Page Flow Logging Enhancements • Extend to capture data from OA Framework • Merged Reports with Forms Signon Auditing data

30. Future Direction: Expanded JServ Monitoring

31. Future Direction: Runaway Process Monitoring

32. Future Direction: Monitoring Security

33. Future Direction: Business Flows Oriented Monitoring

34. Future Direction: Monitoring via Grid Control

35. Future Direction: Monitoring via Grid Control

36. Managing the E-Business Suite:Diagnostics and Troubleshooting

37. Oracle Diagnostics • Oracle Diagnostics provides a wide variety of diagnostic tests for system configuration, product functionality, business flows, etc. • Diagnostic tests created by Oracle Support and development identify problems and suggest solutions • Can be extended with custom diagnostic tests.

38. Diagnostics Dashboard

39. Administer Diagnostics

40. Future Direction: Oracle Diagnostics Enhancements • Links to diagnostics provided in context in OAM and the E-Business Suite • Run tests in batch mode • UI for designing custom diagnostic tests • Run outside of E-Business Suite

41. Oracle Applications Logging • When problems arise, logging can be enabled to varying levels of granularity for specific modules • Messages are logged to a central repository • Messages can be searched and viewed in Oracle Applications Manager • Oracle Applications Manager automatically links System Alerts to related log messages

42. Future Direction: Enhancements to Logging • New administration interface • Performance enhancements • Automatically capture error messages • Rule based control of logging and tracing

43. OAM 11i Troubleshooting Wizards • Troubleshooting wizards help: • Automate the collection of system information • Identify potential problems • Automate resolution • Current wizards include: • Concurrent Manager Recovery • Service Management Infrastructure • Stats Pack Report

44. Collect Information for Oracle Support

45. Future Direction: Support Cart Enhancements • Automated collection of “System Signature” • Data driven collections • Collaboration with Oracle Support

46. Managing the E-Business Suite:Configuration Management

47. Edit System Configuration Parameters

48. Configuration History

49. Compare and Restore Settings

50. Future Direction: Configuration Editor Enhancements • Support for dependent parameter values • Support for customizations • Advanced Configuration Wizards • Convert to SSL • Convert to Forms Servlet • Set up Web Load Balancing • And more...