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The Microsoft IT Academy Quality Process

This document outlines the essential components of the Microsoft IT Academy Quality Program. It emphasizes the importance of quality relationships, self-assessment, and site visits to maintain high standards. A dedicated Quality Representative is responsible for overseeing the quality process, supported by an Independent Third-Party Assessor. Regular assessments and transparent quality audits are integral for continuous improvement. The program fosters a culture of quality, involving all members in a systematic approach to quality assurance through documented action plans and ongoing feedback.

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The Microsoft IT Academy Quality Process

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  1. The Microsoft IT Academy Quality Process

  2. The key components of the Quality Programme • A Quality “relationship” • Self assessment • Site visits • Record keeping • Looking through the eyes of the candidate ! v3.0 June 2004

  3. A Quality “Relationship” • Quality is a constant requirement • A Quality Representative for every programme member – recorded in the MIS • Based on the EV/IV relationship • Mentoring where required • Self assessment is the key v3.0 June 2004

  4. Responsibilities • Quality process owned by Programme Management Team • Microsoft Academy Centre administers the process • An Independent Third Party Assessor assists the Programme Management Team and works with the Microsoft Academy Centre v3.0 June 2004

  5. Quality Map v3.0 June 2004

  6. Quality Audits • Independent • Transparent • Sufficient • Consistent • The route to continuous improvement v3.0 June 2004

  7. The role of the Quality Representative • Locating and monitoring records • Self assessment and the co-ordination of required improvements • Working with the Assessor to implement and maintain the quality process v3.0 June 2004

  8. The role of the Quality Assessor • Research and plan site visits • Carry out assessment visits • Prepare reports on the quality status • Agree a suitable action plan • Maintain the culture of a “Quality” process v3.0 June 2004

  9. Structure of an assessment visit • Plan the visit • Initiate a “self assessment” • Make the visit • Prepare action plans and feedback • Implement the feedback • Complete a report v3.0 June 2004

  10. Quality Standards • Facilities, including equipment • Licensing • Feedback and Complaints • Marketing • Certification • Candidate support • Administration v3.0 June 2004

  11. Self Assessment • When? At regular intervals and always before site visits • Who? The Quality representative. • What? Completion of the Quality Assurance Checklist v3.0 June 2004

  12. How? • Read the Visit Guide and the Programme Guide • “Be your own assessor” - perhaps work with a colleague • Document your action plans • Be responsible for your quality process • Involve your External Assessor v3.0 June 2004

  13. The Quality Cycle v3.0 June 2004

  14. The Documents • Available from the Microsoft Academy Centre v3.0 June 2004

  15. Quality Assessment and Improvement Manual • Contains: • Overview of the process • Description of roles • Visit guidance notes • Assessor guide v3.0 June 2004

  16. Assessor guide v3.0 June 2004

  17. The self assessment quality checklist v3.0 June 2004

  18. Action plan and feedback form v3.0 June 2004

  19. Visit record and grading sheet (1) v3.0 June 2004

  20. Visit record and grading sheet (3) v3.0 June 2004

  21. A “Supportive” Program • Assessor acts in a “Support” role. • Proactive through newsletters, The Operations Centre and web site. • Agreed solutions • Feedback channel to Operations Centre and Program Managers • High scores expected as the norm! v3.0 June 2004

  22. Quality is a core element of • the IT Academy Program v3.0 June 2004

  23. Questions? v3.0 June 2004

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