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CVIM Strategic Plan Update: Advancing Patient Care and Community Engagement

The CVIM Strategic Plan Update from June 2012 outlines key goals to enhance patient care access and operational efficiencies. Notable achievements include a 100% patient satisfaction rate and significant growth in volunteer recruitment and patient programs. The plan calls for increased community involvement, highlighting CVIM as Chester County's charity of choice. Fiscal year 2012 successes and challenges for fiscal year 2013, including celebrations for CVIM's 15th anniversary and the importance of board participation, are also discussed. Collaborative outreach and recruitment strategies emphasize expanding community support.

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CVIM Strategic Plan Update: Advancing Patient Care and Community Engagement

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  1. CVIM Strategic Plan Update June 2012

  2. STRATEGIC GOALS 1. Expand access to care for current and new patients       2. Redirect more resources to patient care through operational efficiencies  3. Make CVIM Chester County’s charity of choice 4.   Transition to a governing board

  3. Patient Satisfaction Survey Patients reported: • 100% - Satisfaction with overall care • 98% - That staff were helpful and caring • 96% - They were presented with health education during visit (compared to 59% last year) • 93% - Overall improvement in health status since becoming CVIM patient [100 patients surveyed: 55 English - 45 Spanish]

  4. Patient Volume

  5. Fund Development Fiscal Year 2012 Successes

  6. Fiscal Year 2012 Highlights * Golf Classic * Winter/Spring Appeals * Foundation Awards * Pledges

  7. Winter Newsletter (Calendar Year End Appeal)

  8. Spring Newsletter (Fiscal Year End Appeal)

  9. Fiscal Year 2013 Plans & Challenges • CVIM 15th Anniversary • New Pillar Members • Board Committees • Companies of Caring • Marketing Committee • Build and Sustain New Golf Sponsors

  10. How Can I Help to Make CVIM the Charity of Choice in Chester County? • Board giving – importance of 100% participation • CVIM Elevator speech – know your talking points • What else can I do? 1. Help to open closed doors & cultivate new donors 2. Invite contacts for a tour of CVIM 3. Invite and include us at your events

  11. Income Source Summary

  12. Volunteer Management Fiscal Year 2012 Successes

  13. Volunteer Recruitment • Numbers of new volunteers • Volunteer recruitment activity • Student internships • Volunteer Committee • Selection and orientation process • Training

  14. Volunteer Recognition • Volunteer Committee • Volunteer Week Celebration • Volunteer Stars ORTHODONTIST 10 Years MATTHEW SWIATEK, DMD, MMSc

  15. Example of Volunteer Star on CVIM Website

  16. Volunteer Retention & Leadership • Communication • Cross training • Corporate Volunteer Partners • Examples of volunteer leadership

  17. Dental Services Fiscal Year 2012 Successes

  18. Dental Teamwork • New • Dentist • Dental Hygienist • Volunteer Clinicians • Staff • Student Component

  19. Dental Program Enhancements • HIV Testing • Smoking Cessation Program • Outreach

  20. Medical Program Accomplishments Fiscal Year 2012 Successes

  21. Medical Home Model • Care Coordination • Community Partnerships • Case Example

  22. Program Enhancement • Diabetes Case Management • Nutrition • Step it Up • Obesity

  23. Comparison of National vs. CVIM Obesity Statistics Green: Normal <25 Yellow: Overweight 25-29 Red: Obese >30

  24. Breakfast & Business Meetings • Communication • Engaging Volunteers • Care Coordinator Role • Expanded Clinic Hours • New Patient Volumes

  25. Quality Assurance • Credentialing and Privileging • Chart Reviews • Peer Review • Continuing Medical Education

  26. Dispensary Accomplishments Fiscal Year 2012 Successes

  27. Transition • Leadership Transition • Overlap • Increased hours • Operational Efficiencies

  28. Dispensary Programs • Smoking Cessation • Patient Assistance Program • Student Rotations

  29. Help Forward

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