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Disaster Recovery presented by Bob Gallman

Disaster Recovery presented by Bob Gallman. 1. Risk Evaluation. Types of Failures/Events. Hurricane Floods Chemical Ice/Snow Storm Power Outage Internal Fraud. Security Breach Tornado Terrorists Bomb Health Epidemic Loss of Sr. Management. 2. Risk Factors. Assess Risk.

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Disaster Recovery presented by Bob Gallman

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  1. Disaster Recoverypresented by Bob Gallman

  2. 1. Risk Evaluation Types of Failures/Events • Hurricane • Floods • Chemical • Ice/Snow Storm • Power Outage • Internal Fraud • Security Breach • Tornado • Terrorists • Bomb • Health Epidemic • Loss of Sr. Management

  3. 2. Risk Factors Assess Risk • Data Integrity • Regulatory • Business Disruption • Member Service • Financial • Fraud • Physical Harm

  4. 3. Exposures Recognize Consequences • Financial • Legal & Regulatory Violations • Negative Member Impact • Loss of Business Opportunities • Public Embarrassment • Inefficiencies in Business Processes

  5. 4. Develop Disaster Strategy/Plan Plan Outline • Awareness • Preparation • Mitigation • Response • Recovery

  6. Develop Disaster Strategy/Plan Reference Material • Member Disk • Organization chart • Facilities Maps

  7. Develop Disaster Strategy/Plan Next Steps • Consider developing Emergency Quick Reference Guides. • Include checklists and contact information for Staff, Communication Efforts, and Operations.

  8. Emergency Plan Quick Reference Guide Staff Members • Crisis Leadership Team • Contact Information List • Phone Tree • Evacuations Procedures

  9. Emergency Plan Quick Reference Guide Communications • Members/Board • NCUA/TCUD • Corporate CU • TCUL • CUNA • CUNA Mutual • TCUF/NCUF • Media • Other CUs • Vendors • Red Cross/FEMA/ Salvation Army

  10. Emergency Plan Quick Reference Guide Operations • Alternate Locations (i.e. Shared Service Centers, Call Center • Data Processor • Home Banking • Credit Cards, ACH, ATM/Debit • Cash on Hand • Payroll • Web site, Internet Connectivity • Telephone Service • Generator • Back-up Tapes

  11. Emergency Plan Quick Reference Guide Emergency Contact List Make available to public personal contact information of the following: • Management/Employees/Board • Data & Card Processors/Payroll Processor • Website Vendor/Internet Service • Utilities • TCUL/NCUA/TCUD/CUNA/TCUF/NCUF • Red Cross/Salvation Army/FEMA

  12. 5. Review the Plan Steps to Follow • Communicate the plan to Staff • Conduct testing of the plan • Update the plan as necessary

  13. Nobody Plans To Fail… They Simply Fail to Plan

  14. Contact Information Bob Gallman Chief Operating Officer Texas Credit Union League (469) 385-6439 1-800-442-5762 ext. 6439 bgallman@tcul.coop

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