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Disaster Recovery

Disaster Recovery. Leveraging Satellite Applications to Save Lives BCom Ltd Michel Skaf. BCom at a Glance. Specialized in VSAT installation, support, & maintenance services since 1997

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Disaster Recovery

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  1. Disaster Recovery Leveraging Satellite Applications to Save Lives BCom Ltd Michel Skaf

  2. BCom at a Glance • Specialized in VSAT installation, support, & maintenance services since 1997 • Intervened in over 35 countries, latest in Tsunami-stricken Indonesia with Intelsat for UN Refugee Agency UNHCR • BCom emergency response experience in not limited to natural but man-made disaster such as the Balkans: • VSAT network for UNHCR, 14 sites in Kosovo, Albania, & Macedonia after the end military operations in Oct. 1999 • Installations in Kabul-Afghanistan and Baghdad-Iraq immediately after military operations. • Project Management abilities in a compressed time period specially demonstrated in latest Tsunami project

  3. BCom at a Glance (cont’d) BCom at a Glance (cont’d) BCom’s other interventions in ‘Man-Made’ Disasters: Pristina Kosovo 1999 Kabul Afghanistan 2002

  4. BCom’s Tsunami Experience Feb2005 Banda Ache, Northern Sumatra, Indonesia Meulaboh, Northern Sumatra, Indonesia Lamno, Northern Sumatra, Indonesia Calang, Northern Sumatra, Indonesia

  5. Disaster Recovery Response Stages • In a disaster, connectivity needs develop in 3 stages: • 1st wave of relief personnel to arrive on site such as ICRC operate in total uncertainties are best served by personal mobile satellite, (Thuraya, Inmarsat etc.). • The 2nd stage, 2-3 weeks after disaster, small camps start to develop requiring ‘thin-route’ data/voice connectivity 64/128kbps with <1.8mtr antennas • The 3rd stage, 6-12 weeks after disaster, larger permanent relief camps & offices develop. Agencies such as UNDP, UNICEF, etc. with large number of staff, requires bandwidth to satisfy applications (PeopleSoft, Telemedicine, Video Conf, etc.) 512 2048kbps.

  6. Disaster Recovery Response Stages (cont’d) Development of Small Mobile Relief Camps

  7. Disaster Recovery Response Stages (cont’d) • Narrow Window of Opportunity for the introduction of VSAT • In the high stage of the catastrophe local authorities are tolerant with VSAT importation & operation. • Logistical support is in full swing starting from the 3rd to around the 12th week of the catastrophe. • Free transport is usually assured by special civilian & military flights with local helicopters logistics to the relief zone or VSAT sites • Availability of equipment, special type of packing and readiness to install are crucial issue. • Successfully met the opportunity window in Tsunami case in Indonesia. In Sri Lanka, equipment is in customs to date!

  8. Disaster Recovery Response Stages (cont’d) Labeling & dispatching equip to sites from UNHCR warehouse Full Swing Logistical Operation

  9. VSAT Deployment in a Disaster • Field Operations for installation & support in a disaster. The Tsunami case: • Involves continuous adaptation to a changing environment & moving targets • Irregular transport schedules for equipment & installation teams • Abnormal on-site working hours due to a 12-hour time difference with main satellite hub • Site preparation (Enabling works) delays affecting installation schedules • Delays with power supply preparation • Delays with concrete slabs & sometimes having to fly in cement • Creativity and Management by the installation Team

  10. VSAT Deployment in a Disaster (cont’d) Using plant pots in place of hard-to-find cement ballast blocks N.B. Cement plant in Banda Ache was washed away, with concrete having to be flown in by helicopters

  11. VSAT Deployment in a Disaster (cont’d) • Field Operations for installation & support in a disaster. The Tsunami case: (cont’d) • Aligning installation schedules with rationed electricity supply periods especially at night where even lighting maybe absent • Local camp communication needs, different from initial HQ requirements. • Adjusting to frequent relocation of relief camps & difficult living conditions • Prioritizing safety & security of installation team & relief camp residents

  12. VSAT Deployment in a Disaster (cont’d) Working under car headlamps & torches

  13. VSAT Deployment in a Disaster (cont’d) Managing 3 time zones within a 12 hour difference span Washington DC Fuchstadt Germany Indonesia

  14. BCom Services • Customer needs: • Fast response. • prior knowledge of needs and working environment • Simple design. • Proven technologies. • BCom Offers: • Real Private networks (RPN) instead of VPN. • End to end support, supply, installation, operation and maintenance. • A focus on the out-tasking part of customer needs instead of outsourcing

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