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Disaster and Recovery

Disaster and Recovery. How to think about the “unthinkable”. 24 / 7 / 365 worldwide 3900 flights a day Coordination of maintenance, flight services and crew support 250K passengers a day 250 destinations Direct to consumers thru AA.com

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Disaster and Recovery

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  1. Disaster and Recovery How to think about the “unthinkable”

  2. 24 / 7 / 365 worldwide • 3900 flights a day • Coordination of maintenance, flight services and crew support • 250K passengers a day • 250 destinations • Direct to consumers thru AA.com • Coordination with the travel industry distribution systems • All under multiple regulatory jurisdictions and oversight

  3. Premise One For any business… problems, challenges or outright disasters are part of the process It is ok to not have all the answers… It is not ok to not have all the questions…!

  4. Premise Two Your product may be insurance, travel, accounting services, tech support or PR services… But your business is information… • Client lists, sales leads and sales orders • Receivables and payables • Contracts and business fulfilment • Regulatory issues and tax info

  5. Sample Questions • Business Info: Clients, suppliers, advisors… plans, on-goings projects, opportunities • Business Assets: Details of the people, the operating locations and the businesses tools • Business Process: Who does what…who knows what… within my business.

  6. Work with the questions… the answers will come • Develop these questions and the results into a plan that works for you and your business • Keep it simple and workable • Do not over work it • Keep it fresh and updated • Quarterly, monthly, weekly if that’s what works • Run a drill at least once a year • Loss or leadership, weather or act of God, power, equipment or computer failure, etc.

  7. In conclusion • Protect your information assets • Backup data • Redundant access • Distributed access • Develop resiliency • Make the investment to protect your investment

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