1. Project Team: xxxxx NextDoc Spring 2013

3. MISSION STATEMENT We are a contracting company that provides software solutions for the healthcare industry, including but not limited to the design, development, validation and/or release of software.

4. NextDocBUSINESS NEED • We have been contracted by Kaiser Permanente (KP) to design, develop, validate, release and provide training on a new Smartphone application. • KP has identified the following business needs that the app will address: • Reduce patient wait times • Help physicians communicate and manage unexpected delays in their appointment schedules • Improve customer satisfaction

5. NextDocPROJECT DESCRIPTION We have been contracted by KP to design, develop, and train intended users (KP administrative staff, KP IT staff, KP members) on a new smart phone application and release the app by January 3, 2014. Per the contract agreement with KP, the Smartphone application is named NextDoc. It is intended to interface with Kaiser’s existing scheduling software and user interface to communicate to KP members current doctor wait times via their Apple or Android smart phone operating systems.This service will not be available to members without smart phones, but the benefits are available to users without Smartphone access when they call existing KP administrative scheduling staff.  The application will also allow schedule and reschedule of appointments for users.

6. NextDocPROJECT DESCRIPTION cont. In order to successfully fulfill the agreement with KP and in accordance with our company practices and values, we will: • Assign a project manager in order to ensure successful completion of the project objectives. • Assign a software development team to complete the technical work. • In order to ensure quality of the final product to KP, the developers must create and test a prototype of the application prior to releasing the final product. The software developers will be responsible for creating a test method and test acceptance criteria for the prototypes. • As agreed upon in the contract agreement, KP will provide any specialized test systems required for the beta testing phase.

7. NextDocPROJECT LIFECYCLE APPROACH Adaptive / Iterative due to the fact that the project requires a beta testing/trial period that may require additional tasks.

8. NextDoc PROJECT DELIVERABLES

9. PROJECT OBJECTIVES AND SUCCESS CRITERIA

10. ASSUMPTIONS AND CONSTRAINTS • Assumptions: • Patient wait times and errors have been benchmarked in the current environment, which will be used later to compare project performance. • KP personnel have basic computer skills and Smartphone app skills and will ONLY need training just for the new NextDoc system. • KP is responsible for roll-out of approved app. • Budget for the project has been finalized. • Constraints: • Timelines: January 3, 2014 launch date. • Must work on both Apple and Android platforms. • Fixed Budget. • KP’s Regulations.

11. NextDocProject Approval Signatures Approval Signature: KP, Project Sponsor ________________________________

12. NextDocSTAKEHOLDER ANALYSIS

13. STAKEHOLDER ANALYSIS cont.

14. STAKEHOLDER ANALYSIS cont.

15. PROJECT LIFECYCLE – Project Management Deliverables

16. PROJECT LIFECYCLE – Product Process Deliverables

17. NextDoc WORK BREAKDOWN STRUCTURE

18. NextDoc WORK BREAKDOWN STRUCTURE cont.

19. COMMUNICATIONS PLAN

20. COMMUNICATIONS PLAN cont.

21. COMMUNICATIONS PLAN cont.

22. RESPONSIBILITY ASSIGNMENT MATRIX

25. COST BASELINE

26. COST BASELINE cont.

27. RISK ASSESSMENT High LevelRisks Approval Signatures: Project Sponsor ________________________________

28. RISK RESPONSE PLAN