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Enhancing User Experience: Insights from Joan Frye Williams on Library Design and Community Engagement

Join Joan Frye Williams as she presents innovative strategies for shaping user experience in libraries. Discover how to create welcoming spaces characterized by natural light, comfort, and a strong sense of arrival. Learn about the importance of personalization, simplified wayfinding, and the integration of technology for seamless access to information. Explore the role of libraries as community hubs that foster collaboration, creative expression, and learning. Embrace these concepts to elevate your library's services and ensure it remains an essential part of busy lives.

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Enhancing User Experience: Insights from Joan Frye Williams on Library Design and Community Engagement

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Presentation Transcript

  1. Information is Not Enough:Shaping the User Experience Presented by Joan Frye Williams www.jfwilliams.com

  2. Civilian Reality • Information ubiquity • Decline of deference • Creative economy • Preference for personalization

  3. Is This My Kind of Place?

  4. Destination Libraries • Strong sense of arrival • Warm welcome • Clean & comfortable • Natural light • “Being” spaces • Source of pride

  5. Green Buildings and Practices

  6. Zoning by Activity

  7. Demand-Based Resource Allocation

  8. Emphasis on the Pleasures of Learning

  9. OK, Within Reason… • Talking • Food and drink • Shared computers • Gaming • Mobile phones

  10. Will I Succeed?

  11. Simplified Wayfinding • Consolidated desks • Situational signage • Virtual tours • Prepackaged tips, shortcuts, FAQs

  12. Consistent Nomenclature • Magazines • Periodicals • Journals • Serials • Periodical literature • Current periodicals • Back issues • Bound journals

  13. Browse-Worthy Collections

  14. Roving Staff + Wireless • All staff capable of assisting with basic navigation and end-user tools • Zone staffing

  15. “Bookends” Service • Get me started • Check my work when I’m done

  16. Does Using the Library Integrate Easily with the Rest of My Busy Life?

  17. Engines, Not OPACs

  18. Podcast/Webcast Content

  19. Text/IM andMicroformats

  20. Automatic Book Dispensers

  21. Reference Alternatives • IM reference • Hot topics • Extreme Googling • Reference appointments • Target audience specialists

  22. Am I Trusted to Participate?

  23. 2.0 Services • Find • Use • Share • Expand

  24. Outreach to External Blogs, Wikis, Social Networks

  25. Library as Laboratory A place to TRY new things: • Book art studio • Media production facility • New technology showcase

  26. More Opportunities to Share and Expand • Collaborative filtering • Folksonomies • Users groups

  27. Moving Forward • Listen to those civilians • Serve the community, not just the customer • Resist perfectionism • Plan for success • Laugh a lot

  28. “You cannot lead the people if you do not love the people.” - Dr. Cornel West

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