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Survey Methodology Four Point Scale

Survey Methodology Four Point Scale. Overall Physician Satisfaction Indicators. All indicators (mean scores) are above HealthStream (HSTM) Research National Norms Top box ratings (*VS/DW), while somewhat lower for all indicators vs. last period, were higher than HSTM Norms.

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Survey Methodology Four Point Scale

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  1. Survey MethodologyFour Point Scale

  2. Overall Physician Satisfaction Indicators • All indicators (mean scores) are above HealthStream (HSTM) Research National Norms • Top box ratings (*VS/DW), while somewhat lower for all indicators vs. last period, were higher than HSTM Norms *VS= Very Satisfied; DW= Definitely Would

  3. Key Drivers of Overall Satisfaction Mean statistically higher than HSTM Research mean Mean trended down from previous survey; not statistically significant

  4. Target Areas for Improvement • Administrative Staff – Communication with Physicians • How well the administrative staff communicates with physicians • Administrative Staff – Responsiveness • Administration’s responsiveness in addressing issues important to patient care • Hospital Efficiency – Scheduling OP Surgery • Ease of scheduling and performing outpatient surgical procedures. • Hospital-Based Medical Staff – Availability • Available to you and other physicians. • Hospital-Based Medical Staff – Communication • Communication with you and other physicians • Admission and Discharge Process – Coordination of Care at Discharge • Efforts to provide discharge planning for patients’ needs after they leave the hospital. • Staff Unit Quality – Response to Physicians • How promptly and accurately staff responds to physicians’ orders. • Staff Unit Quality – Communication with Physicians • How well staff communicates with physicians.

  5. Survey Respondents - Profile • 92% consider LG Health their primary hospital (n=259) • 51% have practiced at LG Health >10 yrs (n=259) • Participation by Specialty Category (n=267): Primary Care – 42%,Surgical – 24%, Medical – 18%, Hospital Based – 16%, Psychiatry – 1% • Two-thirds (66%) of the physicians responded that over 74% of their hospital admissions are to an LG Health hospital (n=214) • One in four physicians responded that their admissions to LG Health have increased compared to a year ago (n=255) • Active staff: 220; Courtesy: 38; Honorary: 1 • Activity level breakdown of respondents (n=267): Frequent User – 32%, Hospital Based – 27%, Frequent Referrer – 25%, Other – 16%

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