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Business Enabled Communications PowerPoint Presentation
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Business Enabled Communications

Business Enabled Communications

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Business Enabled Communications

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  1. V1.6 Basic Features iPECS-MG Business Enabled Communications

  2. Contents • Basic Features • Forced CO Occupation • Emergency Alert • DND Forward to VM • Voice Mail COS • Announce Only VM • VM Message Cascade

  3. Forced CO Occupation Forced CO Occupation for Emergency Service • According to Tenant Attribute [Emergency CO Usage], whenever user can make Emergency Call with Outgoing CO line. • CO Group Access Authority is not Need. • If all of CO line is Busy, pre-programmed CO line will be selected and can be used forcibly. • Emergency Alerting Service. One of busy CO line in Pre-programmed CO group, will be selected, and previous call will be released forcibly. And then CO line will be used for Emergency Call ! All CO Line Busy Any Time, any user can make Emergency Call !! • Emergency CO Usage - Tenant Attribute PGM281 • Emergency Forced Service - CO Group Access Code PGM180

  4. Emergency Alert Emergency Alerting Service • Any station user or Attendant can receive Emergency Call Altering in real time. • [Emergency Alert] button is needed in flex button. • Emergency Call information will be displayed on LCD (Emergency Code, Date/Time, Caller) • Emergency Call History with [Emergency Alert] button. • History can be check and deleted. • System can store max 20 most recent Emergency Calls. Some internal user dial Emergency Code 1. All of [emergency Alert] Button will be flashed 2. Defined Alert Ring will be serve. Manager who a flexible button for [Emergency Alert] 1. Manager can check Emergency Call History with this button. 2. Emergency Code, Date/Time and Caller can be displayed 3. Manager can delete each history. • Emergency Alert Code - Feature Numbering Plan PGM113 • Emergency Alert Ring - Emergency Alert Ring Table PGM265 • Emergency Alert LED - LED Flashing Rate PGM234

  5. DND Forward to VM DND Forward to VM • This feature modifies the operation of calls presented to a station in the DND condition. • The calls will be directed to the voice mail of the called party. Calling Party Called StationMail-Box DND Station • DND Forward to VMIB - VMIB Attribute PGM145

  6. Voice Mail COS Voice Mail COS • Each voice mailbox can have its own class of service so that allows for different parameters for each voice mail such as greeting length, message length, number of messages and etc. • One of 5 COS can be assigned in each mailbox. (1~5). • Station VM COS - VMIB Attribute PGM145 • VM COS Option - VM COS Attributes PGM243

  7. Announce Only VM Announce Only VM • This feature provides a method to mark a mailbox as an only announce type. • This type of mailbox can provide greeting and no voice mail message can be saved . • There are 2 kinds of operation after greeting message. (Previous Menu/ Hang-Up). • Returns the caller to the previous menu of CCR feature. • Hang up the call after announcement. In case Mailbox B is Announce Only Mailbox, System only provides greeting of mailbox B. After greeting message, this call is disconnected automatically, or, it can be routed to previous menu of CCR. Calling Party VSF/ VMIM User B’s Mailbox User A User B • Announce Only Mail Box - VMIB Attribute PGM145 • Announce Only Option - VMIB Attribute PGM145

  8. VM Message Cascade VM Message Cascade • Message cascading copies voice mail from one mailbox to another mailbox to leave . • When Message Cascaded, other mailbox will receive the notification of message receipt • There are 4 kinds of cascade type. (Disable/Immediate/Urgent/Noti Fail) • Option: Disable / Immediate / Urgent-Message Only / Notification Fail. Calling Party In case Caller A or A’ leaves the voice message to User B, this message is copied into the cascade destination C’ mailbox. VSF/ VMIM User C User B User A • Cascade Mail-Box - VMIB Attribute PGM145 • Cascade Type - VMIB Attribute PGM145

  9. Enhanced VM Features iPECS-MG Business Enabled Communications

  10. Contents • Enhanced VM Feature • Message Type • Regular / Urgent / Private (V2.0) • Main Menu Attributes • Send Message / Distribution List / Administrator Mailbox • Call Routing • Company Directory • Maintenance • Remote System Greeting Record

  11. Message Type Message Types • A caller can leave the message with several type such as Regular, Urgent, Private . When a caller leave a message, the following prompt will be provided. “For regular delivery, press 1. To mark urgent, press 2. To mark private, Press 3. (V2.0) To mark urgent and private, Press 4. (V2.0)

  12. Message Type Urgent Message • A caller can leave the message as urgent and a user can retrieve urgent messages. To retrieve urgent message, If a user enter the mailbox, the following prompt will be provided. “You have XX New message, XX Saved message, XX Urgent message” “ To play new message, press 1. To play saved message, press 2. To play urgent message, press 3 …..” Press 3, urgent message can be retrieved. To save urgent message, During/After a user retrieve the message, he can save the message by pressing 2. and it will be moved to saved message.

  13. Message Type Private Message • A caller can leave the message as private and a system regards it as regular message. • A user can retrieve a private message as the same as regular message. • A private message can not be forwarded and edited by user. Urgent and Private Message • A caller can leave the message as urgent & private and a system regards it as urgent message. • A user can retrieve a urgent & private message as the same as urgent message. • A urgent & private message can not be forwarded and edited by user.

  14. Main Menu Attributes Main Menu – Menu Tree Main Menu to play new messages, press one to play saved messages, press two to play urgent messages, press three to send a message, press four for personal options, press five to access administrative options, press six (Administrator only) to set station forwarding, press seven to set greeting or password, press eight to disconnect, press pound Press 0 for the operator Press nine to hear this message again

  15. Main Menu Attributes Send Message (Main Menu: 4) • A user can record a message and send it to other mail box or distribution list. • There are 3 kinds of method to send message. • In Main Menu, “To Send a message, Press 4” • With Mailbox number : • Record voice message • Enter a mailbox number • Enter a message type (Regular/Urgent/Private/Delivery receipt/Future delivery) • 2. With Distribution list : • Record voice message • Enter a distribution list number and # • 3. With Station Name: • Record voice message • Press * and enter 3 character of desirable name. • Select the matched name

  16. Main Menu Attributes Distribution List (Main Menu: 5) • This allows a mailbox owner to setup a group of mailboxes and send a message using one number instead of having to enter each mailbox individually. • A maximum of 5 distribution lists and 25 member in a list can be set up per mailbox. • In Main Menu, “For Personal option, Press 5 ”. • Edit Distribution list • 1) Add member • 2) Delete member • 3) Listen to mailboxes in list • 2. Delete Distribution list : Personal Options To edit a list press 1 Enter list number [1-5] to add a mailbox press 1, to delete a mailbox press 2, to listen to mailboxes in list, press 3 “Please enter the mailbox number““mailbox XXX added” Add “Please enter the mailbox number““mailbox XXX deleted” Delete "Please enter the mailbox number” “mailbox XXX” … “mailbox XXX” Listen

  17. Main Menu Attributes Administrator Mail-Box (Main Menu: 6) • Administrator mailbox can change a mailbox’s setting with administrator mailbox menu • In Main Menu, “To access administrative options, Press 6”. • Administrative Main Menu • Add a mailbox : Enable VSF/VMIM Access with COS • Delete a mailbox : Disable VSF/VMIM Access • Reset a mailbox password : Initialized Password of a Mailbox • Record a mailbox greeting : Record a Mailbox Greeting. • Record a broadcast message : Record and Send a Broadcast Message. • Record a mailbox name : Record a mailbox name Broadcast Message • Administrator mailbox can record a broadcast message which is delivered to all mailboxes in the same tenant. • Max.10 Broadcast messages can be provided in a tenant. • A user can retrieve broadcast messages in a highest priority

  18. Main Menu Attributes Administrator Mail-Box (Menu Tree) Administrator Mailbox To add a mailbox, press 1 To delete a mailbox, press 2 To reset a mailbox password, press 3 To record a mailbox greeting, press 4 To record a broadcast message, press 5 To record a mailbox name, press 6 "Please enter the mailbox number" “Enter COS 1-5” “Press 1 to confirm or # to cancel and go back to administration main Add "Please enter the mailbox number” “Press 1 to confirm or # to cancel and go back to administration main” Delete Reset "Please enter the mailbox number" “to listen press 1, to record press 2, to delete press 3.” “Press # to cancel and go back to administration main Record Greeting “Enter broadcast message number” (01-10) “to listen press 1, to record press 2, to delete press 3, to send press 4.” “Press # to cancel and go back to administration main” Record Broadcast "Please enter the mailbox number" “to listen press 1, to record press 2, to delete press 3.” “Press # to cancel and go back to administration main” Mailbox Name

  19. Call Routing Company Directory • This feature allows a caller to utilize the DTMF keys to “spell” the name of a subscriber and be directed to the selected extension. External caller can access this feature code in CCR Table or Digit Conversion Table. • First name and last name for company directory have to be preprogrammed and station’s subscriber name has to be recorded in each station (code 563) A caller dials DID Number /CCR Menu for Company Directory “Press 1 to search first name, Press 2 to search by last name” will be provided. If the user dials ‘1’, system will prompt “Enter the first 3 characters of the person’s first name”. Or if the user dials ‘2’, system will prompt “Enter the first 3 characters of the person’s last name Once 3 characters have been entered(“J-5-A-2-M-6”) , If more than one matches are found, the system will play: for [James], press 1”, for [Landy], press 2 … (1~9) If a caller select ‘1’, a call is routed to User A “James”. Calling Party Internal User A, James

  20. Maintenance Remote System Greeting Record • This feature provides an option to record a system greeting through CCR/DID Conv. Table in remote site. • When external party dials the digit for VMIB greeting recording in CCR menu or Digit conversion table, system prompts "enter password" prompt • User enters attendant’s telephone number, password . • After “Enter slot number” is played, user enters 2 digits of VMIB board slot number. • (If there are only one VMIB is installed, Enter Slot Number step will be skipped) • After “Enter system greeting number” is played, user enters 3 digits system greeting number • (001 ~ 070.) • After “Enter language type 1 – 3” is played, user enters language type. • "Start recording after the tone. When you are finished, press pound" is played and confirm tone is heard. • User records the greeting and dials ‘#’ to finish. Calling Party AAFU/ VMIB