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NetRoster Advanced Features AutoCall TR-012.002

NetRoster Advanced Features AutoCall TR-012.002. Central Support Line 0871 288 2101. AutoCall. Guards can use AutoCall to clock on and off and to make check calls – this significantly reduces the number of telephone calls that the Control Desk has to answer

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NetRoster Advanced Features AutoCall TR-012.002

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  1. NetRoster Advanced FeaturesAutoCallTR-012.002 Central Support Line 0871 288 2101

  2. AutoCall Guards can use AutoCall to clock on and off and to make check calls – this significantly reduces the number of telephone calls that the Control Desk has to answer AutoCall will not permit the Guard to call either 15* minutes before or 15* minutes after the call is due – if the Guard attempts to use AutoCalloutside the permitted time ranges AutoCall will divert the call back to the Control Desk *Times can be changed When the screen refreshes, calls made with AutoCall will automatically move into the Made calls list and reference the caller’s telephone number *The control screen refreshes every 10 minutes

  3. Using AutoCall User: Dial 0871 288 2121 AutoCall: Welcome to NetRoster AutoCall, please enter your Company Code followed by the # key User: Enter 109# AutoCall: Please Enter your Site ID followed by the # key User: Enter [unique site ID]# Autocall: Please enter your Employee ID followed by the # key User: Enter [unique Employee ID]# AutoCall: To continue key * to re-enter key # User: Enter * AutoCall: Thank-you, please wait while we process your call… If any of the information provided is incorrect, or the call is made outside the permitted times, the user will be automatically transferred to the Control Desk. If the call is completed successfully; AutoCall: Your call has completed successfully - thank-you for using NetRoster AutoCall Note: Calls are charged at the standard rate according individual service provider tariffs

  4. Next Steps AutoCall has been activated on your NetRoster site • Populate your NetRoster site with data and perform a final AutoCall test • Ensure that AutoCall users know what Company, Site and Employee IDs to use • Distribute the “Using AutoCall” instructions

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