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Communicating Effectively: Working and Playing Well with Others …

Communicating Effectively: Working and Playing Well with Others …

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Communicating Effectively: Working and Playing Well with Others …

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  1. Communicating Effectively: Working and Playing Well with Others… Sibyl Melin, CPIM, CIRM, CSCP

  2. A Bit of History… • Hippocrates – 400 B.C. • Galen, Roman philosopher – 600 years later • Carl Jung – 1920’s • William Marston – 1928 (DISC Model)

  3. DISC Model • Dominance – how people respond to problems and challenges • Influencing – how people make contacts with others and influence them to their point of view • Steadiness – how people like consistency and respond to the pace of their environment • Compliance – how people prefer to respond to rules and procedures set by others

  4. Behavior Styles Task (DO) Process (ASK) Expediency (Tell) People (Do With)

  5. Complete the Communication Behavior Style Exercise • Circle every word that describes you at work • There are no right or wrong answers • No one will see your selections

  6. PUSHY STRONG-WILLED CRITICAL INDUSTRIOUS SEVERE INDEPENDENT INDECISIVE PERSISTENT TOUGH PRACTICAL STUFFY SERIOUS DOMINATING DECISIVE PICKY EXPECTING HARSH EFFICIENT MORALISTIC ORDERLY COLD GOAL-ORIENTED ALOOF THOUGHTFUL MANIPULATING AMBITIOUS CONFORMING SUPPORTIVE EXCITIBLE STIMULATING UNSURE RESPECTFUL UNDISCIPLINED ENTHUSIASTIC INGRATIATING WILLING REACTING DRAMATIC DEPENDENT DEPENDABLE EGOTISTICAL FRIENDLY AWKWARD AGREEABLE FLAKY CREATIVE WISHY-WASHY APPROACHABLE

  7. BehaviorStyles Exercise CONTROLLER ANALYST SUPPORTER PROMOTER

  8. Questions – for your group • Biggest Likes • Biggest Dislikes • Task or People • Process or Expediency • Greatest Strengths • Biggest Weaknesses • What I Need to Learn • Song

  9. CONTROLLER • Strong, decisive and results-oriented • Provide strong guidance for others • May appear pushy at times • Demanding of themselves and others • Highly self-critical • Resent those who “waste” time • Take charge • Get it done! • Just do it!

  10. ANALYST • Tendency towards perfectionism • Deal with facts, data, logic details • May appear overly cautious and not good risk-takers • Decisions and information provided are usually accurate and thoughtful • Feelings and emotions kept inside • Need to be RIGHT

  11. Party people • Love to have a good time • Highly creative and enthusiastic • Operate primarily by intuition • Little tolerance for those who are not expressive • Easily bored • Difficult to keep on task • Easily distracted PROMOTER

  12. Good at juggling multiple tasks • Concerned about the feelings of others • Less inclined to speak their mind openly • Can get hurt feelings or be offended easily • What do you need for me to do? • When do you want it? • I’ll have what you’re having • YOU go first… SUPPORTER

  13. Who are you? • How do you respond to pressure? • How do you deal with others? • Do you understand your own style? • Which style is BEST? • Which style is WORST? • What value do these tools hold? • Where do you want to be more successful? • Who do you want to deal with more effectively? • How can you make that happen?

  14. Who do you have the most trouble working with? Ever wonder why? CONTROLLER ANALYST SUPPORTER PROMOTER

  15. Open/Reserved/Direct/Indirect Reserved Relationships • Emphasis on results • Little concern for relationships • Does not share feelings • Seen as dominating • Fast-paced and decisive • An efficient perfectionist • Slow and cautious • Task-oriented • Follows directions • Works well alone Direct fast-paced Indirect slow-paced • Relationships important • Strong feelings of personal worth • Fast-paced • Enthusiastic and persuasive • Not afraid of risks • Warm and friendly • Slow and easy • Shares feelings • Good listener • Cooperative Open Relationships

  16. With Controllers DO DON’T • Be specific & brief • Stick to business • Be prepared • Present facts clearly • Ask “what” questions • Provide Alternative solutions • Take issue with facts • Ramble or waste time • Be Disorganized or messy • Leave loopholes or be unclear • Ask rhetorical questions • Make decisions for them • Speculate • Be directive

  17. With Analysts DO DON’T • Prepare in advance • Be accurate • Be direct • List pros and cons • Present specifics • Be persistent • Use timetables for actions • Provide tangible, practical evidence • Be disorganized or messy • Be casual, informal or loud • Rush decision-making • Fail to follow through • Waste time • Leave things to chance • Threaten or cajole • Use opinions as evidence • Be manipulative

  18. With Promoters DO DON’T • Be fast-moving, entertaining • Leave time for socializing • Talk about their goals • Deal with the “big” picture • Ask for their opinions & ideas • Provide examples from people they believe are important • Offer incentives or rewards • Legislate • Be cold, aloof, or tight-lipped • Press for solutions • Deal with details • Be dogmatic • Talk down to them

  19. With Supporters DO DON’T • Start with a personal comment • Show sincere interest in them as people • Listen and be responsive quickly • Be casual and non-threatening • Ask “how” questions • Watch for hurt feelings • Provide assurances • Rush into business • Stick constantly to business • Force them to respond • Be demanding • Debate facts & figures • Be abrupt • Be patronizing • Decide for them

  20. Tension / Reaction Behavior • Nitpick • Leave • Prove they are “right” • Pull away • Withhold emotions • Explode • Blame • Dictate • Take over • Suppress emotions • Verbal attack • Talk about everything • Cry • “Dump” it & forget it • Overreact emotionally • Wait too long to act • Tell others • Avoid • Give in & get even • Worry emotionally

  21. Strengths Decisive Get things done Detail-oriented Stick-to-it Kind Helpful Trustworthy Creative Passionate

  22. Weaknesses Impatient Self-righteous Pushy Public Speaking Perfectionism Indecisive Can’t say, “No” No opinion Lack self-care Punctuality Procrastination Tardy

  23. Where in the organization? CEO CFO Sales/Marketing HR / CS

  24. Need to Learn • Patience • Empowerment • Take more risks • Spontaneity • Confidence • Assertiveness • Say, “No.” • Time management • Complete things • Do what you say

  25. Scenarios… • Traffic • Real Estate • Sales • Volunteer Activities • HOA Groups

  26. Clues… • Pets • Ringtones • Work Space • Ordering Lunch • Birthday Parties in the Office

  27. They’re Singing Our Song Sensible, Logical My Way Born to be Wild Don’t Worry, Be Happy

  28. Why bother to adapt? • Have (more) fun • Be (more) effective • Take leadership; choose where you want to be • YOU are NOT your behavior • Get more done • Reduce stress • Enhance productivity • Improve all aspects of your life • It’s NOT hard

  29. Golden Rule… NOT Do unto others as you would have them… INSTEAD, do unto others as THEY would want you to – speak their language.

  30. Homework… • 3 people to understand better • How to be different with those people • Throughout the day, NOTICE how you respond, what you like, dislike

  31. THANK YOU Please fill out your evaluation. Sibyl Melin, CPIM, CIRM, CSCP sibyl.melin@znet.com 760-505-5003