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April Agency Liaison Meeting

April Agency Liaison Meeting. May 15, 2012. Objectives & Discussion Agenda. Review of Reports Issues and Updates Forgotten password hint Secondary Approval system issue Questions and Comments. May 15, 2012 Liaison Meeting. Employee Service Center Review of Reports.

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April Agency Liaison Meeting

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  1. April Agency Liaison Meeting May 15, 2012

  2. Objectives & Discussion Agenda • Review of Reports • Issues and Updates • Forgotten password hint • Secondary Approval system issue • Questions and Comments May 15, 2012 Liaison Meeting

  3. Employee Service Center Review of Reports May 15, 2012 Liaison Meeting

  4. Issues and Updates • Forgotten password hint • Secondary Approval system issue May 15, 2012 Liaison Meeting

  5. Reminder: Contacting the Employee Service Center Providing numerous communication channels increases accessibility of services to customers. The first location for the ESC is at the Hurley building in downtown Boston. Email Telephone • ESC Main Email: MassHREmployeeServiceCenter@State.MA.US Phone / Voicemail Toll Free: 1-855-4HR-SPPT (1-855-447-7778) Local: 617-979-8500 TTY: 617-248-0546 • Primarily for requests • Email allows for attachments of supporting documentation • Primarily for requests (questions, issues, etc.) Mail Fax Mailing Address: Hurley Building 19 Staniford Street 6th Floor – MassHR ESC Boston, MA 02114 • ESC Fax #: 617-248-0686 • Primarily for supporting documentation • Ability to accept requests • Primarily for paper documentation • Ability to accept requests May 15, 2012 Liaison Meeting

  6. Open Questions? Contact us: Chris Swistro: Christine.Swistro@massmail.state.ma.us May 15, 2012 Liaison Meeting

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