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2013 Accomplishments

In 2013, significant accomplishments in public transportation were achieved, including the introduction of new n4X and n6X routes, enhancing commuter efficiency by reducing travel times by 20 minutes. New services from Hicksville to Jones Beach and increased frequencies on vital routes improved accessibility. Customer engagement soared with over 260,000 calls answered and numerous public meetings. Additionally, 45 new vehicles were added, and facility upgrades ensured safety and efficiency. Looking ahead, the focus will be on stabilizing service levels, implementing new technologies, and securing funding.

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2013 Accomplishments

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  1. 2013 Accomplishments

  2. Funding

  3. New n4XRoutes Cuts Commute by 20 Minutes • New n6X Routing from HTC directly to NCC • New n87 Service from Hicksville to Jones Beach • More Frequency on Heaviest Traveled Routes n6, n4, n20 • Increased Service Hours on Able-Ride

  4. Fixed Route Ridership & Revenue Ridership YTD 2013 VS 2012 23.9 Million VS 24.7 Million

  5. Able Ride Trips

  6. We’re Listening • 22 Hours of Public Open House Meetings • 4 BTC Meetings / 6 TAAC Meetings • 12 Press Releases (thru 9.30) • 260,000 Calls Answered (thru 9.30) • 10 Customer Outreach Events • 4900 Customer Comment Responses (thru 9.30)

  7. New Vehicles • 45 New Orion VIIs • 28 Able-Ride Vans • 25 New Non-Revenue Vehicles

  8. Facility Upgrades & Repairs • Loading Dock Upgrades for Safety & Efficiency • Safety Netting for all Service Pits • New Koni Lifts for all 3 Facilities • Painting & Ceiling Tiles for RVC • Interior Graphics for Stewart Ave • Curb Repair & Paving @ Mitchel Field • Emergency CNG Repair

  9. Able-Ride OTP

  10. FTA Reviews • FTA Triennial 2013 with No Findings • Stellar Procurement Review • Excellent Drug & Alcohol Review • Title VI; No Findings or Deficiencies

  11. Current Employee Count Increased Head Count to 1022 Employees Fixed-Route Drivers Hired in 2013: 47 Able-Ride Drivers Hired in 2013: 38 Maintenance Employees Hired in 2013: 59

  12. Supported the Victory Games;Financially, Manpower & Equipment 60+ NICE Bus Employees Volunteered

  13. Successful State & Local Roadeo Pat Piegari NICE Bus State Champion

  14. Social Media Campaigns • Launched Separate Facebook Pages for Fixed Route and Able-Ride • Launched YouTube Channel • Launched Twitter & Instagram • Weekly/Daily Website Updates with New Content, News & Features

  15. Customer Engagement Programs • Countdown to Jones Beach • Read While You Ride • Latoya Travels • Nassau County Hot Spots • App Showcase • Enhanced Google Trip planning features

  16. 2014 / A Look Ahead

  17. 2014 / A Look Ahead • Stabilization of service levels • Focus on; • On-Time • Safety • Better scorecard format • New technology implementation • Largest system in the Country to launch mobile ticketing

  18. 2014 / A Look Ahead • Grants • Replace fixed route and paratransit buses • Infrastructure Improvements • Funding Available to Nassau County • Fares • State Appropriations • Budget and Annual Plan Process • Recommendation to Committee in February • Committee action in March

  19. Thank You Questions and Comments

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