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Process Management Model

Process Management Model

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Process Management Model

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  1. Process Management Model As Applied to Facilities & Assets Management System (FAMS) Implementation

  2. Facilities & Assets Management Systems (FAMS) • Facilities & Assets Oriented • Integrated • Interdepartmental • Modular • Multi-Functional

  3. FAMS Modules/Processes 1 • Systems Administration • Property • Space • Documents/Drawings • Access/Keys • Inventory • Purchasing • Reporting

  4. FAMS Modules/Processes 2 • Condition Assessment • Utilities • Construction • Maintenance • Accounting • Personnel • Customer Interface

  5. Process Management Implementation Approach • Business Process Driven • Identifies Unit(s) Responsible for Each Process • Respects Current University Governance • Process Owners Responsible from Inception thru Maintenance of the System

  6. Process Improvement Teams (PITs):Structure • FAMS Address 15 Different Processes • -> 15 Different PITs • Each PIT Composed of Process Owners • And Led by a Process Manager • Only Active Process Owners • People with Clear Responsibility • Groups Should be Representative • But as Small as Possible (<12)

  7. Process Improvement Teams (PITs):Functions • Process Owners Represent the Staff from their Department • Achieve Consensus on Proposed Processes • Process Manager Takes PIT Recommendations to Project Management Team for Approval • Conduct the Implementation of their Process

  8. Project Management Team: Structure

  9. Project Management Team:Function • Project Manager Leads the Project Team • Just as Process Managers Lead the PITs • Approves PIT Recommendations • Or Sends Back for further Work • Integrates the Process Improvements • And Resolves Conflicts between Processes

  10. Process Management Model:Summary • Business Process Driven • Identifies Unit(s) Responsible for Each Process • Respects Process Ownership • Process Owners Responsible from Inception thru Maintenance of the System • Project Management Team Integrates the Processes and Steers the Project

  11. For More Information Paul Reed Smith Technology Officer Facilities Services paul@u.washington.edu 3-1753