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TEAM MORALE

SOFTWARE MEASUREMENT & ANALYSIS. TEAM MORALE. Team Assignment 12. K15T2-Team 21. Content . Introduction Requirement Survey Purpose Metric for evaluating employee satisfaction Analysis Survey Results Work Environment Analysis survey results and recommends

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TEAM MORALE

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  1. SOFTWARE MEASUREMENT & ANALYSIS TEAM MORALE Team Assignment 12 K15T2-Team 21

  2. Content • Introduction • Requirement • Survey Purpose • Metric for evaluating employee satisfaction • Analysis Survey Results • Work Environment • Analysis survey results and recommends • Recommends for improvement of the survey

  3. Introduction • Requirement • Your Director asks you to analyze the provided team morale data and submits a report on their findings • Survey Purpose • The purpose of survey was to: • Measure employee perceptions of the work environment • Identify job satisfaction levels • Identify areas of strength and opportunities for improvement

  4. Introduction • Metric for evaluating employee satisfaction • The first way: • We evaluate the format of a typical five level in survey following point scale:

  5. Introduction • Metric for evaluating employee satisfaction • The first way: • How to calculate point for a question? • Point level of a question = Number of employees * point of level • To calculate point of a question, we sum all point of five level of a question • How to calculate average percent of a question? • Average percent of a question = (Point of a question/ Maximum point for a question) *100

  6. Introduction • Metric for evaluating employee satisfaction • The first way: In this way, Neutral level is evaluated 0 point. So, when we sum point of a question, it will express strongly that employees agree or disagree on the question.

  7. Introduction • Metric for evaluating employee satisfaction • The second way:

  8. Introduction • Metric for evaluating employee satisfaction • The second way: • How to calculate point for a question? • Point level of a question = Number of employees * point of level • To calculate point of a question, we sum all point of five level of a question • How to calculate average percent of a question? • Average percent of a question = (Point of a question/ Maximum point for a question) *100

  9. Introduction • Metric for evaluating employee satisfaction • The second way: In this way, when we sum point of a question, we can compare all questions, that the question is the most agreed or not.

  10. Analysis Survey Results • Work Environment

  11. Analysis Survey Results • 2009 Survey Results

  12. Analysis Survey Results • 2010 Survey Results

  13. Analysis Survey Results Physical environment • Compare each type of work environment in 2 surveys

  14. Analysis Survey Results Physical environment • Compare each type of work environment in 2 surveys

  15. Analysis Survey Results Physical environment • Compare each type of work environment in 2 surveys • Based on data and chart, we can evaluate the morale of employee about physical environment is normal. But there is a problem in question 4, it is a minus point both 2 surveys (2009 and 2010) •  So we need improve cooperation between the departments in company

  16. Analysis Survey Results System, tools and processes • Compare each type of work environment in 2 surveys

  17. Analysis Survey Results System, tools and processes • Compare each type of work environment in 2 surveys

  18. Analysis Survey Results System, tools and processes • Compare each type of work environment in 2 surveys • Based on data and chart, we can evaluate the morale of employee about Systems, Tools and Process is good •  But we need improve accessing to the information because points of each question in 2010 is lower than 2009

  19. Analysis Survey Results Emotional environment • Compare each type of work environment in 2 surveys

  20. Analysis Survey Results Emotional environment • Compare each type of work environment in 2 surveys

  21. Analysis Survey Results Emotional environment • Compare each type of work environment in 2 surveys Based on data and chart, we can evaluate the morale of employee about emotional environment is normal. But there is a problem in question 9, it has a minus point both 2 surveys.

  22. Analysis Survey Results Motivation • Compare each type of work environment in 2 surveys

  23. Analysis Survey Results Motivation • Compare each type of work environment in 2 surveys

  24. Analysis Survey Results Motivation • Compare each type of work environment in 2 surveys • Based on data and chart, we can evaluate the morale of employee about motivation is normal •  We need to create opportunity for broadening and growth

  25. Analysis Survey Results Management • Compare each type of work environment in 2 surveys

  26. Analysis Survey Results Management • Compare each type of work environment in 2 surveys

  27. Analysis Survey Results Management • Compare each type of work environment in 2 surveys • Based on data and chart, we can evaluate the morale of employee about management is normal •  But we need to improve communicating about changes that affect employees

  28. Recommends survey 2009

  29. Recommends survey 2009

  30. Recommends survey 2009

  31. Recommends survey 2009

  32. Recommends survey 2010 Because this is the next year after applying new policies from recommend for 2009 survey, so it is important to consider the existed problem in 2009 but not overcome until 2010. And number of employees increase from 100 to 150, so it can influence worse to company if there is not any solution to improve

  33. Recommends survey 2010

  34. Recommends survey 2010

  35. Recommends survey 2010

  36. Compare generally between 2 surveys chart

  37. Compare generally between 2 surveys chart

  38. Compare generally between 2 surveys chart Recommends Through the policy has been recommended in 2009 survey, the problems still exist on survey 2010 and tended increase, adversely affecting the company. Through analysis of two surveys, this affects very negatively to another issues in the company, affecting the psychological and attitude of the employees. Company needs to solve this problem well.

  39. Recommends for improvement of the survey My team analyzed and identified two key problems in this survey: • Lack of Comment • Comment is a part that is very important in the survey. The answers of questions are not complete for improvement. So we need the comment part to employee can raise the owner for making the answers more clear. • My team has some commend for this survey • Add comment part below each question • Each question need explanation that help customer clearly understand • To ensure reliable data, we should have some encouragement in survey and explanation about benefit of this survey

  40. SOFTWARE MEASUREMENT & ANALYSIS Thank YOU Team Assignment 12 K15T2-Team 21

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