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Managed Voice & Internet HD Voice Technology

Managed Voice & Internet HD Voice Technology. Our Industry. VoIP users mid 2006 – 6.5 Million, Q2 2007 – 11.8 Million – 45% increase (Telegeography) 2011 – 23.3 million users – 278% increase (Telegeography) Hosted VoIP – 25% of total telephony line shipments in next 3-5 yrs (InfoTech)

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Managed Voice & Internet HD Voice Technology

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  1. Managed Voice & Internet HD Voice Technology

  2. Our Industry • VoIP users mid 2006 – 6.5 Million, Q2 2007 – 11.8 Million – 45% increase (Telegeography) • 2011 – 23.3 million users – 278% increase (Telegeography) • Hosted VoIP – 25% of total telephony line shipments in next 3-5 yrs (InfoTech) • Revenue growth - $310 million in 2005 to $5.9 billion by 2010. (InfoTech)

  3. Epik Networks Epik Networks is a full service telecom provider and an industry leader in hosted voice technology 2001 – Core management team came from Shared Technologies 2005 – Core business became Hosted Voice 2005 – Development of private North American network 2005 – Platform with Broadsoft and Cisco 2012 – Migration to Broadworx Platform

  4. Private North American Network

  5. Epik Unique Delivery SystemLocalized Equipment Private Traditional & IP Hand offs PSTN PRI’s SIP SBC “A” Mediant 2000 To Client Site Router POE Switch Call Agent “A” Private DS1, DS3, etc… Call Agent “B” SBC “B” DTMF Streamer DTMF Streamer

  6. Multi Site Network

  7. Robust Feature Set Abbreviated 2-digit Dialing Anonymous Call Rejection Authorization Code Calling Billing Codes Broadcast Paging Call Back Queuing Call Block (Selective Call Rejection) Call Forward All Calls Call Forward Busy Call Forward No Answer Call Forward Out of Service Call Reporting w/CTI Call Return Call Screening Call Trace Call Waiting Call Waiting ID Call Waiting/Caller ID Manager Caller ID Caller ID Block Class of Service Console Assistant Application Night Mode (After-hours Answering) On-Net Routing Outlook Integration Permanent Caller ID Block Release Phone Configurator Priority Call Privacy Guard Queue/ACD Reassign Phone Redial Release (End Call) Remote Access to Call Forward Remote Phone Selective Call Forward SoftPhone Application Speed Dial Time-of-Day Routing Toll Bypass Transfer, Blind & Supervised Urgent Call Virtual Ring Voice Mail to Email Web Portal Conference Desktop FAX Direct Extension Assignment Direct Inward Dialing Direct Outward Dialing Directed Call Pickup Distinctive Ring Do Not Disturb Emergency Number Support Emergency Mobility Support Forward to Voice Mail Find Me No Answer Find Me Follow Me Group Call Pickup Hold-on Queuing Hold Hunt Groups Indicated Call Park Intercom Last Call Return Meet-Me Conferencing Multi Call Park Music on Hold Mute

  8. Epik Networks Hosted Versus Premise Based Solution Implementation Growth Management Maintenance Security Reliability, Continuity Virtual Office Cash Flow Obsolescence

  9. Epik Networks Hosted Versus Other Hosted Providers Platform Viability Cisco Discovery Protocol Geographic Redundancy Private Connection to Client site

  10. Blackberry Dialer and iPhone Dialer • Reduce Long usage charges associated with PDA • Disaster Recovery Scenario • Extends network in to PDA

  11. Network Monitoring

  12. Network Performance *our SLA guarantees average up time of 99.99% Toronto – 99.997% avg. uptime Denver – 99.996% "Our firm switched from our old Nortel phone system to a Cisco VOIP system powered by Epik Networks. Epik planned the transition and made it seem easy. I have already recommended Epik to a number of colleagues.“ Jim Knafo Managing Director Daoust Vukovich LLP

  13. Business Applications

  14. References

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