1 / 10

Leveraging Benchmarking for Organizational Improvement: Insights from IAMFA Panel Discussion

This panel discussion from IAMFA focuses on the importance of benchmarking for optimizing organizational performance. Panelists share their experiences in assessing key areas such as space, utilities, maintenance, and customer service through annual surveys. By understanding how peer institutions achieve efficiency and excellence, organizations can identify underperformance, foster a culture of improvement, and negotiate more effectively with contractors. Join experts from leading cultural institutions to explore best practices and methodologies in benchmarking that can drive positive changes within your organization.

bowie
Télécharger la présentation

Leveraging Benchmarking for Organizational Improvement: Insights from IAMFA Panel Discussion

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 2012 IAMFA Using Benchmarking Results to Benefit Your Organization A Panel Discussion… Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com

  2. What We Benchmark Annually… • Space • Utilities • Sustainability • Maintenance • Janitorial • Grounds • Security • Customer Service Survey • Best Practices

  3. Special Surveys… • Fire Suppression • Food Services • Emergency preparedness plan • Life cycle plan • Staff meetings • Mission and vision

  4. IAMFA – Steering Committee Joe Brennan, San Francisco Museum of Modern Art Patrick Dixon, British Library Charon Johnson, Library of Congress Patrick Jones, Art Institute of Chicago Kendra Gastright, Smithsonian Institution Oren Gray, J. Paul Getty Trust Guy Larocque, Canadian Museum of Civilization Keith McClanahan & Stacey Wittig, Facility Issues Randy Murphy, LA County Museum of Art Jack Plumb, National Library of Scotland Rich Reinert, Philadelphia Museum of Art David Sanders, Natural History Museum Tony Young, Carnegie Museums

  5. IAMFA – Benchmarking Survey

  6. IAMFA Benchmarks

  7. Best Practices Benchmarking is more than just data collection. The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.

  8. Benchmarking Benefits For Your Organization… • Identifies under / over performance • Basis for goal setting • Creates an acceptance for change • Identifies improved work processes • Improved understanding of organization • More effective negotiations with contractors • Validates need for additional funding • Auditors focus on other departments

  9. IAMFA Benchmarking Process: Develop Benchmarks & Reach Consensus Enroll Repeat Track Gather Data Implement Ideas Publish Comparisons Focus on Those That Appear Better

  10. Our Panelists… • Kendra Gastright, Smithsonian • Guy Laocque, Canadian Museum of Civilization and Canadian War Museum • Jack Plumb, National Library of Scotland

More Related