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Leveraging IAMFA Benchmarking Results for Organizational Improvement

This panel discussion explores how organizations can effectively utilize IAMFA benchmarking results to enhance performance across various facilities management domains. Annual benchmarks include space utilization, utilities, sustainability, maintenance, janitorial services, grounds upkeep, security, and customer service. Expert panelists from prestigious institutions including the Library of Congress and the J. Paul Getty Trust share insights on the benchmarking process and its benefits, such as identifying performance gaps, setting goals, and facilitating organizational change.

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Leveraging IAMFA Benchmarking Results for Organizational Improvement

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  1. 2013 IAMFA Using Benchmarking Results to Benefit Your Organization A Panel Discussion… Stacey Wittig Facility Issues (928) 213-9767 keithmcc@facilityissues.com

  2. What We Benchmark Annually… • Space • Utilities • Sustainability • Maintenance • Janitorial • Grounds • Security • Customer Service Survey • Best Practices

  3. IAMFA – Steering Committee Brent Adams, Library of Congress Joe Brennan, San Francisco MOMA David Conine, Folger Shakespeare Library Kendra Gastright, Smithsonian Institution Oren Gray, J. Paul Getty Trust Patrick Jones, Art Institute of Chicago Guy Larocque, Canadian Museum of Civilization Keith McClanahan & Stacey Wittig, Facility Issues Linda McMillian & Jack Plumb, National Library of Scotland James Moisson, Harvard Art Museums Randy Murphy, LA County Museum of Art Rich Reinert, Philadelphia Museum of Art David Sanders, Natural History Museum Greg Simmons, Architect of the Capitol Tony Young, Carnegie Museums

  4. IAMFA Benchmarks

  5. IAMFA Benchmarking Process: • Develop Benchmarks & Reach Consensus • Enroll • Repeat • Track • Gather Data • Implement Ideas • Publish Comparisons • Focus on Those That Appear Better

  6. Benchmarking Benefits For Your Organization… • Identifies under / over performance • Basis for goal setting • Creates an acceptance for change • Identifies improved work processes • Improved understanding of organization • More effective negotiations with contractors • Validates need for additional funding

  7. Our Panelists… • Oren Gray, J Paul Getty Trust • Jack Plumb, National Library of Scotland • David Sanders • Tony Young, Carnegie Museums

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