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Customer service

In today's fast-paced environment, dealing with different types of customers can be challenging. This guide outlines effective strategies for managing various difficult customer behaviors such as argumentative, impatient, and moody clients. By employing techniques like active listening, remaining neutral, and providing space, you can enhance your customer service skills. From handling complaints to supporting suspicious customers, learn how to provide exceptional service despite challenges, ensuring a positive interaction for both you and the customer.

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Customer service

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Presentation Transcript

  1. Customer service By Trey Damico

  2. Type of customers • Argumentative • Impatient • Leave-me-alone • Irritable/Moody • Insulting • Complaining • Domineering/Superior • Suspicious • Slow/Methodical • Dishonest

  3. How to deal with them. • Argumentative: You should ask polite questions. • Impatient: When you talk to them you got to agree on a common point. • Leave-me-alone: If they don’t want your help give them there space. • Irritable/Moody: No matter how mad they make you, you have to stay positive. • Insulting: Be neutral, with your body to.

  4. How to deal with them. (continue) • Complaining: Respect their thoughts, listen actively • Domineering: Let them have their say, compliment them • Suspicious: Demonstrate good service • Slow: Be sure not to overwhelm, give them space and simply choices • Dishonest: Don’t jump to quick conclusions or accusations

  5. Wordle

  6. Dialogue • B: “Thank you for calling T-Mobile, this is Beth speaking, how may I help you?” • N: “Hello, my name is Nick and I want to dispute a charge on my statement.” • B: “What is the amount of the charge?” • N: “It was the purchase I made on the 29th of February for the amount of $258.00.”

  7. Dialogue (continue) B: “Why are you disputing this charge?” N: “The seller promised to deliver the merchandise in 3 days but I never received the merchandise.” “I would like you to credit my account.” B: “For you to dispute your charge and for us to credit you account, you must write us a letter explaining what happened.” N: “OK,” “thank you.” B: “Thank you for calling T-Mobile, have a wonderful day.”

  8. Citations • Google images. • Wikipedia. • Google.com

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