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Enhancing Patient Voice: Second Session of Great Harwood Medical Group PPG 2012

Welcome to the second of four to six proposed Patient Participation Group (PPG) sessions for 2012 at Great Harwood Medical Group. Building on feedback from our introductory meeting, we will establish priorities to shape the GHMG agenda, discuss ideas for upcoming patient survey questionnaires, and address your questions and concerns. Key discussion points include access to appointments, financial inquiries, and available services. Join us in shaping the future of healthcare at GHMG. Your voice matters!

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Enhancing Patient Voice: Second Session of Great Harwood Medical Group PPG 2012

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Presentation Transcript

  1. Patient Participation Group 2012 Great Harwood Medical Group Dr RP Grayson, Dr AK Tyagi, Dr L Radice, Dr J Ireland. Sarah Lord Practice Manager.

  2. Welcome to Session 2 • Second of 4-6 proposed PPG sessions 2012 • 2 weeks ago- introductory meeting • Minutes sent out to you. • Establishing your priorities for shaping GHMG

  3. AGENDA • Establishing priorities • Your Feedback from the first meeting • Your ideas for our patient survey questionnaire • Q&A • Arrangements for the next meeting.

  4. Establishing priorities • This group is the voice of all our patients • Initial discussion areas submitted so far; • Appointments • Financial questions • GH Health Centre services • Time of PPG meetings

  5. Priority 1) ACCESS 20,000 appts since December 2011 Same day appointments, urgent problems 4327 Pre-booked routine appointments 15900 Home visits 1000+Minor Operations/ joint Inj/fam planning 500+

  6. GHMG Where are we now? • Priority on ‘pre-booked’ appts • 2 to 4 week pre booking limit • Guaranteed same day 5 minute urgent appointments • Over 800 appointments not attended in 2012! • > One whole month of GP time

  7. Options for changing Access Some Doctors hard to get appointments with Do you want more same day appts? Call@ 8am? Sit and wait? Telephone Consultations? Any doctor for urgent problems MUCH quicker. Walk in centre at Accrington-any use?

  8. PPG survey 2012-13 • Planning a questionnaire to record your views • To be submitted to the CCG with an action plan

  9. Questions?

  10. The next session • Early Evening session?

  11. Jot down your thoughts for agenda items for the next meeting. • Email to sarah.lord@nhs.net • Or hand in in writing at reception • All information will be completely anonymous • Opportunity for free questions in every session.

  12. Thank You  GHMG

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