Benchmarking Statistics

Jan 19, 2026

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This report by Dr. Rosanne D’Ausilio, President of Human Technologies Global, Inc., presents a detailed benchmarking of inbound call center performance metrics across various countries. Utilizing diverse data sources, including the BenchmarkPortal and Purdue Research Foundation, the report highlights key performance indicators (KPIs) and provides insights into industry standards. With a focus on enhancing customer service effectiveness, this publication is an essential resource for professionals seeking to improve inbound performance and operational efficiency in call centers.

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Benchmarking Statistics

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