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Tenant Access Portal: Explore Real-Time Information and Secure Access

Discover the Tenant Access Portal, an online web portal that allows tenants to view their real-time data anytime, anywhere. Learn how it works, the available information, its security, and how to get started. Join the implementation process and explore additional upcoming features.

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Tenant Access Portal: Explore Real-Time Information and Secure Access

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Presentation Transcript

  1. Tenant Access Portal Trainer: Krissy Gray

  2. Agenda • What is the Tenant Access Portal? • How does it work? • What information is available? • Is it secure? • How do I get the portal? • The Implementation Process • What else is there to expect? • Lets go look at the portal!

  3. What is the Tenant Portal? • The Tenant Access Portal is an online web portal that tenants can log into 24/7* to view their real time data • It is optimized for mobile and desktop web browsing • Customizable and easy to use • Information flows directly between 2+ and the portal Downtime is to be expected during updates and maintenance**

  4. How does it work? • There are 3 parts to the tenant portal • 2+ Database • Authentication site • Housing Authority Portal page • Accessible by tenant devices Your database Authentication site Tenant Devices

  5. What information is available? • Waiting List • Household • Certification • Tenant Accounts Receivable • Community Service • Inspections • Work Orders

  6. Is it secure? • Tenant Access Portal is highly secure • 256 bit AES encryption Tenmast Servers You, Tenants, Staff

  7. How do we get the portal? • In order to access the portal you will need to discuss purchasing options with your account manager! • We are currently in the processof rolling the portal out toseveral housing authorities.

  8. Implementation Process • Sales Demo / Account Manager Inquiry • Discuss purchasing the portal • Participate in a demo from a sales representative • Sign and Return the Quote • Discovery and Demo • Work with a project lead to discuss options • Discuss customization options • Configuration** • Project lead will setup the portal according to your selections Configuration changes may require multiple testing/configuration loops

  9. Implementation Process • Testing Phase • Test the portal (pointed to the training database) • Sign off on configuration and testing • Go Live Planning • Discuss Go Live dates, roll out options, and phases • Tenant Notification • Print letters, email tenants, post notice on your website, and/or publically announce your portal • Go Live*** • The portal is live! Tenants are able to log in/register Go live of Phase 1 – a multi-phase implementation is suggested***

  10. What else is there to expect? • A few features are already scheduled to be released soon • Online Payments • Document Upload • Many future features are being discussed. Ideas being researched are: • Online certification functionality • Integration of all Partner Access portals • Online Application, Landlord Access, Employee Access, etc.

  11. Lets go look at the portal!

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