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Industry Internship “Skill Acquisition”

Join Tamer Zakaria, an experienced HR consultant and instructor at the American Hotel & Lodging Educational Institute, for an enriching internship experience focused on skill acquisition in the hospitality industry. This module dives into the essence of hospitality, emphasizing guest expectations and the spirit of exceptional service. Engage in interactive exercises, learn core hospitality principles, and develop your professional demeanor. Adhere to session rules, participate actively, and embody the spirit of hospitality in all interactions. Together, we'll create memorable experiences for our guests.

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Industry Internship “Skill Acquisition”

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  1. Industry Internship“Skill Acquisition” Tamer Zakaria, HR Consultant Instructor of Hospitality Management Faculty Member of the American Hotel & Lodging Educational Institute

  2. 1 6 2 7 8 3 4 5 Session Rules Agreements Be on time No besides talking Late persons are not accepted Semi-formal dress Mobiles Off/Silent Have fun! Participate Respect Industry Internship Tamer Zakaria

  3. Module 2 Spirit of Hospitality Industry Internship Tamer Zakaria

  4. Module 2 Outline • What is HOSPITALITY? • Guests: What Do They Want? • Spirit of Hospitality. Industry Internship Tamer Zakaria

  5. What is HOSPITALITY? HOSPITALITYis a Cordial Reception and Dealing with Anyone Industry Internship Tamer Zakaria

  6. T H Y O A S P I T I L HOSPITALITY Tactful Manner Honesty Outstanding Performance Attentiveness Special Touches Legendary Service Pleasant Atmosphere Innovation Initiative Team Spirit Yes, We Can Industry Internship Tamer Zakaria

  7. Guests: What Do They Want? Exercise Industry Internship Tamer Zakaria

  8. S P I R I T Spirit of Hospitality SPIRIT Seek out what your guests really want Put guests first Ignore distractions Reach beyond expectations Invest in yourself Team up with co – workers Industry Internship Tamer Zakaria

  9. At the End Thank You Industry Internship Tamer Zakaria

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