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DIGITAL LIBRARY SERVICES AND THEIR IMPACT ON USERS AND ON MANAGEMENT POLICY: A CASE STUDY OF ITALIAN NATIONAL HEALTH INS

2. The Library of ISS. The most important Italian library in biomedical science fieldUsed by internal users (more than 2.000 people) but also open to external users. 3. ISS Structure. 20 laboratories ? 7 departments and 2 national centresseveral disciplines:cell biology, epidemiology,pharmacology,phisics, environmental hygiene, veterinary medicine, toxicology, virologythe library:200.000 volumes, 9.000 periodical titles (2.000 running)total annual expenditure 2.2 million euro.

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DIGITAL LIBRARY SERVICES AND THEIR IMPACT ON USERS AND ON MANAGEMENT POLICY: A CASE STUDY OF ITALIAN NATIONAL HEALTH INS

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    1. 1 DIGITAL LIBRARY SERVICES AND THEIR IMPACT ON USERS AND ON MANAGEMENT POLICY: A CASE STUDY OF ITALIAN NATIONAL HEALTH INSTITUTE LIBRARY Franco Toni Istituto Superiore di Sanit

    2. 2 The Library of ISS The most important Italian library in biomedical science field Used by internal users (more than 2.000 people) but also open to external users

    3. 3 ISS Structure 20 laboratories ? 7 departments and 2 national centres several disciplines: cell biology, epidemiology, pharmacology, phisics, environmental hygiene, veterinary medicine, toxicology, virology the library: 200.000 volumes, 9.000 periodical titles (2.000 running) total annual expenditure 2.2 million euro

    4. 4 2000 ISS Library began to develop a project for implementing an intranet site Agreement with CIBER/CASPUR Consortium for the access to Science Direct data base (600 e-journals) 2001 launch of the intranet site 1.100 online full text journals 2003 2.700 journals (Elsevier, Kluwer, Wiley, Nature PG) 22 data bases (Medline, CA collective index, Embase, EBM) Evolution of a project

    5. 5 A survey A questionnaire containing 6 questions about net services was launched in march 2002 potential target: 2400 users answers: 562

    6. 6 Intranet - Frequency of use QUESTION: How many times a week you use the intranet services? - 3-4 times a week - 1-2 times a week - less than once a week - not used

    7. 7 Intranet- Impact in library frequency (percentage of reduction of habitual attendance) QUESTION: How much do you reduce the library visits after introduction of intranet services? - totally - 70% - 50% - 30% - no impact

    8. 8 Intranet - Use of services QUESTION: Which are the most used services? - catalogues - data bases - e-journals - library accession list - useful links - whats new

    9. 9 Intranet - Services to be increased QUESTION: Which services should you increase? - data bases - e-journals - informative pages

    10. 10 Intranet - Easiness of use QUESTION: How do you think access and use of the site are? - simply and friendly - fairly simple - fairly difficult - difficult

    11. 11 Intranet- Impact of technical aspects QUESTION: Indicate the impact of technical aspects on the site access? - strong impact - slight impact - no impact

    12. 12 Analysis of results 562 returned questionnaires (on a potential target of about 2.400) are a significant test for two reasons: they show high level of interest about working of library they provide a wide and reliable sample on users trends and needs

    13. 13 Analysis of results (2) Divided data scientific and research area staff: 537 answers on a potential of 2.185 (ratio 1 : 4) administrative area staff: 19 answers on a potential of 243 (ratio 1 : 10) significant change in library use more than 80% of users shift towards remote services (4% with a complete withdrawal of library frequency)

    14. 14 Analysis of results (3) Elsevier Web of Science DB statistics 262 titles in paper format 1.400 titles in electronic format

    15. 15 Analysis of results (4) Elsevier Web of Science DB statistics of downloaded articles: 2001 : 78,1% from subscribed titles (23740) 21,9% from unsubscribed titles (6685) 2002 : 76,1% from subscribed titles (32714) 23,9% from unsubscribed titles (10277) Growth of 41% between the two years Growth of 2% between subscribed and unsubscribed Consultations of paper journals 2000 = 100 2001 < 8% 2002 < 42%

    16. 16 Analysis of results (5) Use of services: e-journals + data bases = more than 2/3 of total access Services which need to be increased: more than half of researchers indicate e- journals and 25% data bases

    17. 17 Future development strategies 1) Increase in electronic information sources main difficulties: costs overlapping of resources wide range of interfaces

    18. 18 Future development strategies (2) the consortium choice pros: higher bargaining power sharing resources a coordinate acquisition policy cons: rigidity of contractual terms limited possibility of subscription cuts the use of informative resources with free access Public Library of Science Budapest Open Access Initiative Open Archives Initiative (OAI)

    19. 19 Future development strategies (3) 2) The new library-users relationship libraries and librarians must redefine their roles becoming centres of distribution in remote mode of information the librarian must undertake the role of expert surfer thus preventing the user from losing himself in the surplus of information offered

    20. 20 Future development strategies (4) 3) New tools for new tasks software that allows a generalized access to various resources through the same interface (OVID, SFX TDNet, etc.) development of tools concerning remote aid such as a virtual reference desk and a document delivery service by e-mail for articles without direct access use of specific performance indicators to monitor the efficiency and effectiveness of electronic services and user satisfaction level

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