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Communications Technology Services John Hoffman, Director

Communications Technology Services John Hoffman, Director. October 7, 2014. Communications Technology Services.

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Communications Technology Services John Hoffman, Director

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  1. Communications Technology ServicesJohn Hoffman, Director October 7, 2014

  2. Communications Technology Services Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice and data solutions to more than 850 state and local government agencies • Local Voice Services • Long Distance Voice Services • Data Services • Wireless Services DIR Telecom Forum | October 7, 2014

  3. Key CTS Objectives Deliver thought leadershipfor the state and all DIR customers Create and implement solutionsthat reduce costs and maximize productivity Provide value-added support services at the highest levels of quality DIR Telecom Forum | October 7, 2014

  4. TEX-AN NG – Vendors & Services • Local Voice Services • VoIP (Voice over Internet) • Long Distance (in/out) • Internet • Metro Ethernet • MPLS • Private Line • VPN • SOHO • Local Voice Services • VoIP (Voice over Internet) • Long Distance (in/out) • Internet • Metro Ethernet • MPLS • Private Line • SOHO • Internet • Metro Ethernet • MPLS • Private Line • VoIP (Voice over Internet) • Long Distance (in/out) • Internet • Local Voice Services • Wireless Broadband • Internet • Internet • Metro Ethernet • SOHO • Fixed Satellite • SOHO • VoIP (Voice over Internet) • Internet • SOHO DIR Telecom Forum | October 7, 2014

  5. Telecom Managed Services Contracts • AT&T Corp • Black Box Network Services • CenturyLink Communications • Continuant Inc. • EnaComm, Inc. • Environmental Intelligence, LLC • Globalscope Communications Corporation • GC Services • Insight Public Sector, Inc. • Nexus IS, Inc. • Porter Burgess Company, dba Flair Data Systems • Presidio Networked Solutions Group • TrustComm Inc. • Verizon Business Network Services DIR Telecom Forum | October 7, 2014

  6. Wireless, Pagers and Satellite Contracts • Wireless Vendors • AT&T Mobility • Sprint • T-Mobile • Verizon Wireless • Pagers • American Messaging • US Mobility Wireless • Satellite • Globafone ~2,000 Customers $109+ Million in Sales DIR Telecom Forum | October 7, 2014

  7. Technology Based Conferencing Contracts • AT&T • CenturyLink Communications • Cisco • Cumulus Solutions DIR Telecom Forum | October 7, 2014

  8. TEX-AN Customers DIR Telecom Forum | October 7, 2014

  9. TEX-AN Billing DIR Telecom Forum | October 7, 2014

  10. 1994 Texas Telecommunications Strategic Plan Times have changed…. • TEX-AN III • Digital and analog circuits • 9.6 Kbps to 56 Kbps • Backbone circuits for fractional T1, T1, and DS3 • Potential Services • OC3 • OC12 • ISDN • Future Services • Broadband ISDN • ATM • SONET DIR Telecom Forum | October 7, 2014

  11. Capitol Complex Next Generation Platform • VoIP technology • Redundant & diverse system design • Enhanced call center capabilities • Enhanced Unified Communication (UC) capabilities • Collaboration, Instant Messaging, Chat, Video • Mobility and teleworker offerings • Collaborative platform strategy • Current users include: • DIR • Public Utilities Commission • General Land Office • Commission on State Emergency Communications • HHSC (William B. Travis Building) • Cancer Prevention Institute of Texas 98% satisfaction! DIR Technology Forum | October 7, 2014 11

  12. Network Security Operations Center (NSOC) • Administers Statewide shared resource for infrastructure and security • Intrusion Detection and Prevention • Security Monitoring and Analysis • Security Alerting • DDOS Mitigation • Incident Response Support • Homeland Security Response • Malware Detection • Technology Evaluations DIR Telecom Forum | October 7, 2014

  13. NSOC Projects • 10Gb Network Upgrade • Install 10Gb Network Aggregation • Expand Network Monitoring • Install Additional Malware Detection System • Conversion of MDS from Evaluation to Production • Improve Communications/Collaboration • Homeland Security Information Network (HSIN) • Improve Network Security Monitoring • Consolidated Log Management Service Evaluation DIR Telecom Forum | October 7, 2014

  14. Network Capacity – Austin Metropolitan Area Network • Increased network demands by customers • Traffic has grown ~300% in 3 years • Internet • Data Center • Migration to MPLS • Drive to expand cloud service solutions • Legacy applications identified • Increase in collaborative services & video • Continuity of operations • Existing network reaching capacity • Approaching end-of-life on key components DIR Telecom Forum | October 7, 2014

  15. Network Capacity – Austin Metropolitan Area Network • Next Generation Network Solution • 100Gb MPLS to edge devices • Technical assessments and lab simulation by NSOC engineers • 60+ mile network throughout Austin • This NG Network enables: • Increased network capacity on the AMAN • Meets growing demand and enables innovative solutions • Increased network management tools to optimize performance • Improved network redundancy and flexibility – MPLS • Enhanced integration with security applications • Collaborative data sharing 15 DIR Telecom Forum | October 7, 2014 DIR Technology Forum | October 7, 2014

  16. Other Initiatives / Support • Pursuing contract vehicles: • Mobile Device Management (MDM) • Telecom Expense Management (TEM) • LTE Wireless solutions • Rural Broadband • FirstNet • Multi-Line Telephone Systems • Video Conferencing • Digital Signage DIR Telecom Forum | October 7, 2014

  17. Telecom Solutions Team The Telecom Solutions group helps customers with their TEX-AN questions, orders and quotes. The focus of this group is to: • Answer questions regarding Tex-AN NG services • Assist customers with obtaining quotes • Assist customers with placing their TEX-AN orders Contact the Telecom Solutions Group at: Telecom.solutions@dir.texas.gov or 1-877-472-4848 option 4 DIR Telecom Forum | October 7, 2014

  18. Strategic Client Solutions Team Customers look to CTS to provide considerations and alternatives to telecom and network challenges. DIR has broadened our Customer Solution effort by offering customers access to telecom specialist in the CTS team. The focus of this group is to: • understand the different Tex-AN NG and communications technologies • know the contract avenues available • understand the situation and risk factors with different technologies • consult and collaboratively develop solutions • provide comprehensive DIR perspective Contact the Strategic Client Solutions Team at: StrategicSolutions@dir.texas.gov DIR Telecom Forum | October 7, 2014

  19. Thank You!

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