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COMMUNICATIONS TECHNOLOGY SERVICES CLIENT SERVICES

COMMUNICATIONS TECHNOLOGY SERVICES CLIENT SERVICES. Kim Calvin - Customer Service Center Aryan Rogers - Residence Telephone Services and UCLA Mobile Solutions Robert P Rosenberg- Telemanagement System

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COMMUNICATIONS TECHNOLOGY SERVICES CLIENT SERVICES

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  1. COMMUNICATIONS TECHNOLOGY SERVICESCLIENT SERVICES Kim Calvin - Customer Service Center Aryan Rogers - Residence Telephone Services and UCLA Mobile Solutions Robert P Rosenberg- Telemanagement System Support Sarah Gamble - Client Services

  2. Customer Service Center (CSC) Free template from www.brainybetty.com

  3. Who is the CSC? • Kim Calvin – Supervisor • Bobby Alloush – Service Specialist • Ricky Chaparro – Service Specialist • Alice Cummings – Service Specialist • Alexis Edwards – Service Specialist • Donna Hill – Service Specialist • Melissa May – Service Specialist • Carol Rhodes – Administrative Assistant II Free template from www.brainybetty.com

  4. Who are our customers and what do we do? Free template from www.brainybetty.com

  5. CSC’s Commitment • Service • Teamwork • Acknowledgement • Respect Free template from www.brainybetty.com

  6. Current Projects • COMIT Telemanagement System • Key System Automation Free template from www.brainybetty.com

  7. CSC’s Role in the Success of Others • Products & Services Matter Experts • Effective Order Writing Techniques • Willing and Able to Help Others Free template from www.brainybetty.com

  8. Your role in the success of the CSC • Administrative Services • Infrastructure and Project Services • Managed Network Services • Planning Services Free template from www.brainybetty.com

  9. Challenges • Scheduling • Contacting Customers • Communicating Change Free template from www.brainybetty.com

  10. How to Reach Us? CSB 1, 2nd Floor Customer Service: x-53775 CSC Express Line: x-67337 CSC Fax: x-70116 Email:customerservice@cts.ucla.edu Free template from www.brainybetty.com

  11. Residence Telephone Services (RTS) Free template from www.brainybetty.com

  12. Who is the RTS team? • Aryan Rogers • Reggie Garcia Free template from www.brainybetty.com

  13. Who are our customers & what do we do? Free template from www.brainybetty.com

  14. RTS’s Recent Accomplishments • Migration to Option 81 • Migration to COMIT and RTS Web Center Free template from www.brainybetty.com

  15. Upcoming Project • Property Management System for Conference Services 2006 Free template from www.brainybetty.com

  16. How to Reach Us? • RTS: x-65000 • Email: rts@cts.ucla.edu • Website: www.rts.ucla.edu Free template from www.brainybetty.com

  17. UCLA Mobile Solutions (UMS) Free template from www.brainybetty.com

  18. Who will the UMS team be? • Reggie Garcia • Aryan Rogers • Oscar Gamboa Free template from www.brainybetty.com

  19. Who will be our customers and what will we do? Free template from www.brainybetty.com

  20. Looking Ahead • Cellular Contracts Review • CTS Store Grand Opening January 2006 Free template from www.brainybetty.com

  21. How to Reach Us? UMS: x-55611 Aryan Rogers: x-64601 Email: mobile@cts.ucla.edu URL: Pending Free template from www.brainybetty.com

  22. Telemanagement Support Administration Free template from www.brainybetty.com

  23. Who is Telemanagement Support Administration? • Robert P. Rosenberg – Senior Administrative Analyst • Filbert Flores – Administrative Support Free template from www.brainybetty.com

  24. Who are our customers? • AIS • Student Accounting • CTS TRU and COMIT Users • All CTS Bill Recipients’ Free template from www.brainybetty.com

  25. What do we do? • Support the Telemanagement System (TMS) • Collect Data for Processing in TMs • Support Users of the TMS Free template from www.brainybetty.com

  26. Who do we work with at CTS? • Campus Systems Group • Finance • Project Management Office • Voice Network Operations Free template from www.brainybetty.com

  27. Recent Accomplishment • First RTS COMIT Bill Free template from www.brainybetty.com

  28. Upcoming Projects • Implement COMIT as the Primary Administration Billing System • Billing for Cellular Service Free template from www.brainybetty.com

  29. How to Reach Us? CSB1, 2nd Floor Robert Rosenberg: x-57293 rrosenberg@cts.ucla.edu Filbert Flores: x-66595 fflores@cts.ucla.edu Free template from www.brainybetty.com

  30. Campus Consultants Free template from www.brainybetty.com

  31. Who are the Campus Consultants? • Larry Mothersbaugh – Supervisor • Melinda Agcaoili – Consultant • Ruby Moreno – Consultant • Kevin Harbin – Client Services Project Support Free template from www.brainybetty.com

  32. Who are our customers and what do we do? Free template from www.brainybetty.com

  33. How to Reach Us? CSB 1, 2nd Floor Larry Mothersbaugh: x-62222 Melinda Agcaoili : x-65266 Ruby Moreno: x-49505 Kevin Harbin: x-59577 Free template from www.brainybetty.com

  34. Client Services Free template from www.brainybetty.com

  35. Recent Projects • COMIT Telemanagement System • COMIT Update Automation Free template from www.brainybetty.com

  36. Tying it all together…. Free template from www.brainybetty.com

  37. Questions, Concerns, or Comments….. Free template from www.brainybetty.com

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