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Welcome to Sleepy Time Inn: Staff Training Overview and Guest Services

Welcome, both new and returning staff members, to Sleepy Time Inn! This training overview aims to enhance your understanding of our hotel's amenities and services, local attractions, and the latest rates and discounts for our guests. Discover common hotel terms, guest activities, special dining events, and more that will help you assist guests better. From complimentary breakfasts to unique local points of interest, familiarize yourself with what makes Sleepy Time Inn a delightful stay for our visitors. Let's ensure our guests feel welcomed like friends!

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Welcome to Sleepy Time Inn: Staff Training Overview and Guest Services

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Presentation Transcript

  1. Staff Training Sleepy Time Inn

  2. Welcome and Introduction • Welcome all old and new staff members! • Learn about Sleepy Time Inn • Improve your knowledge of our services

  3. Overview • Hotel amenities and services • Local attractions • Rates and discounts • Other information sources

  4. Hotel Terms • Common hotel terms and their definitions

  5. Amenities and Activities for Guests • What is there to do? • At the Inn • In the city

  6. Inn Amenities and Services • Dining • Services • Special Events

  7. Dining • Breakfast • Complimentary cooked-to-order breakfast • Lunch • Custom pack-lunch for outings • Build-your-own sandwich bar • Dinner • Daily chef’s special • Four course meal (salad, soup, entrée, dessert)

  8. Services • Easy parking • Cable TV and HBO • High-speed internet, fax and copy services available • Direct dial phones with free local calls • Specialty shops • Easy walking to dining, entertainment and shopping

  9. Special Events • Special Dining Events • Sunday champagne brunch • Saturday afternoon tea • Extras • Wine tour • Tour of haunted houses • Antique shopping

  10. Local Points of Interest • Sleepy-Oaks Bridge and Farmer’s Market • Downcity • Sleepy-Oaks Square • 1877 House • Clock Tower

  11. More to See and Do • Within 20 miles • Twelve Oaks Canyon • Mt. Riverton Academy • Riverton Fashion Mall

  12. Rates and Discounts • Rates • $89 to $119 • King, Queen and Double beds • Suites • Discounts • GVT • Government Employee (current or retired) • US3A • AAA • SEN • Senior/AARP • LOC • Local guest, long-term, or frequent return

  13. Summary • Hotel amenities and services • Things to do • Rates and discounts

  14. More information • Use local event calendar • Refer questions regarding meetings and receptions to manager • Provide maps of city and points of interest • Welcome our guests as your friends

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