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Citizens' Report Carding for Sustainable Water Services in East Africa

Maji na Ufanisi, a Kenyan NGO, introduces a citizen-based monitoring tool, empowering communities to provide feedback on public services. This report highlights the program's implementation, outputs, and expected outcomes in Kenya, Tanzania, Uganda, and Zanzibar, aiming to improve water and sanitation services. By engaging citizens, civil societies, and government in dialogue with service providers, the initiative seeks to enhance service quality, increase investments, and promote community empowerment.

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Citizens' Report Carding for Sustainable Water Services in East Africa

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  1. Citizens’ Report Carding – UN Habitat/Maji na UfanisiLake Victoria Region and Zanzibar Maji na Ufanisi (Water and Development) Grubs Planning Workshop, Nairobi, Kenya November 2008

  2. Introduction • Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997 • Programmes: Urban program and Small towns and Rural Areas program • The core purposes of the organization are: • Facilitating delivery of Water and Environmental Sanitation services in urban informal settlements and S.T. & R.A’s • Building and strengthening community institutions • Research and advocacy for sustainable Water and Environmnetal Sanitation services in Kenya and beyond

  3. Partners • Maji na Ufanisi’s partners include; • UN family organizations • Private companies • Ministry of water • Water services regulators • Water utility companies

  4. Citizens’ Report Card • Monitoring tool to provide public agencies with feedback from users of public services • Citizen-based • Participatory • Empowers

  5. Current monitoring limitations • Limited community involvement • Most systems collect data that is inappropriate for planning and policy making in the sector • Geo-referencing lacking • There is no co-relation between levels of service and performance of water service providers • Monitoring information rarely trickle down to local levels

  6. Pilot implementation areas • Homa Bay and Kisii ( Kenya ) • Masaka and Kyotera (Tanzania) • Muleba and Bukoba (Uganda) • Mutukula (Tanzania/Uganda border) • Zanzibar

  7. Outputs • Reliable data on current conditions of WATSAN in the specified regions • Database on service quality developed • Disaggregated analysis tables (basic frequencies, cross tabulations in terms of gender, age) • Usefulness of methodology demonstrated • Comparison of service provision across towns • Geo referenced information fed into data base • Information made available in the public domain

  8. Expected outcomes • Feedback mechanism in place • Basis for communities, civil societies and government to engage in dialogue with service providers to improve services • Exposes existing gaps in services provision • Improvements in investments • Community empowerment (giving them voice to demand for improved services) • Service providers incentivized to give better services • A system of bench marking service providers in place (that enables good service coverage, quality service delivery and accountability) • Capacity to undertake Citizen report carding developed

  9. ASANTE SANA !

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