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Ruamrudee International School Parent Survey 2010

Ruamrudee International School Parent Survey 2010. Final Report 20 December 2010. Survey Overview. RIS Parent Survey - Overview. The RIS Parent Survey 2010 was fielded using a web-based online survey data collection system.

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Ruamrudee International School Parent Survey 2010

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  1. Ruamrudee International SchoolParent Survey 2010 Final Report 20 December 2010

  2. Survey Overview

  3. 3 - RIS Parent Survey - 2010 RIS Parent Survey - Overview • The RIS Parent Survey 2010 was fielded using a web-based online survey data collection system. • All RIS parents with unique e-mail addresses were invited to participate. A total of 1488parents were sent invitations to participate. • Parents could select either Thai or English as the language of the questionnaire. • The survey was open to respondents for 18 days from 12 to 29 November 2010 • A total of 340parents completed the survey - a response rate of23%, somewhat lower than the average seenfor other parent surveys conducted in the past.About half (173) completed the Thai version and 167 the English version. • A total of 97 questions were asked as follows: • 54 - Satisfaction questions on a 5 point satisfaction scale • 1 - Meeting of Expectations question on a 5 point expectation scale • 5 - Communications Effectiveness questions • 20 - Perceptions of RIS questions on a 4 point agreement scale • 10 - Open ended questions for Satisfaction, Improvements & Suggestions • 7 - Demographic/Other • Average completion time was 21 minutes.

  4. 4 - RIS Parent Survey - 2010 RIS Parent Survey – About the Report • Some words have been shortened in order to make for easier viewing of the report: • ES = Elementary School, MS = Middle School, HS = High School • Our judgments and comments within this report are based primarily on the analysis of data and responses from RIS parents. Responses to the RIS Parent Survey do not provide definitive answers nor specific solutions to school issues. However, they do offer valuable insights, from the point of view of the parents of RIS students, and some concrete starting points for addressing school policies and practices. • In some charts, the percentages do not add up to exactly 100% due to number rounding. • “Unsure /Don’t Know” responses are removed from the base for calculating percentages. • For most attribute measurements there is limited differentiation of opinion amongst the three parental sub-groups ES Parents, MS Parents and HS Parents. The same applies to subgroups based on Nationality, Parent type, and RIS employment status. Selected instances where significant differences exist are presented in the Detailed Findings. • All open ended verbatim responses were provided in a separate document.

  5. Key Findings and Conclusions

  6. 6 - RIS Parent Survey - 2010 Key Findings and Conclusions • Overall Satisfaction:A large majority (95%) of parents range from satisfiedto extremely satisfied with RIS. • Expectations:All three schools, Elementary, Middle and High Schools, have met or exceeded the expectations of a majority of parents. However 18% of High School parents found the overall education and experience provided to their child as below expectations. • Overall Satisfaction by Area:Parents provided feedback on five broad areas of RIS with results as follows: • Academic Education: Relatively outstanding results with high levels of satisfaction amongst parents and low levels of dissatisfaction. • Teaching Staff: The second highest rated area with dissatisfaction levels at just 9%. • School Facilities: Rated similarly to Teaching Staff. • School Culture & Environment: Rated marginally higher than Administration with 13% of parents dissatisfied. • School Administration: With the highest levels of dissatisfaction (15%), this was the lowest rated area for RIS.

  7. 7 - RIS Parent Survey - 2010 Key Findings and Conclusions • Academic Education: Of the 13 rated attributes, ranked by “top two box” ratings (Very to Extremely Satisfied), Mathematics, Humanities and Combined Science are rated highest. The most dissatisfaction was with IT Curriculum, Physical Education and Field Trips. • Teaching Staff:Of the 8 rated attributes, ranked by “top two box” ratings, Updates on your child’s progress in class is rated highest. The most dissatisfaction was with Appropriateness of homework your child receives. • School Facilities:Of the 11 rated attributes, ranked by “top two box” ratings, Quality of Library facilities is rated highest. All attributes related to school food received very high levels of dissatisfaction (particularly that menu items are changed regularly). • School Culture & Environment:Of the 6 rated attributes, ranked by “top two box” ratings, use of English as the formal instructional/academic language is rated highest. However, it is notable how polarized parents are on the use of English on RIS campus for informal social communication language, which receives the most dissatisfaction. • School Administration:Of the 10 rated attributes, Access to and helpfulness of school admissions & testing staffandthe Principalare rated highest. High levels of dissatisfaction were expressed for Transparency of the school’s decision-making processes andthe Appropriateness of decisions for future direction of the school.

  8. 8 - RIS Parent Survey - 2010 Key Findings and Conclusions • School Image:Of the 20 rated image attributes, most parents agree that RIS develops and enhances academic achievement (94%), and over 90% agree RIS offers the appropriate experience & environment for Elementary School and High School students. Over half of parents disagree that RIS is a school that has a good “international feel” and that RIS is a school with an appropriate diversity of different student nationalities. • Communications Effectiveness:The most effective means of communicating with parents is SMS to mobile phones (73%) followed by e-mail (65%) as the second most effective method. • Reasons for Selecting RIS:Good reputation (57%) and good academic record (51%) were cited by a majority of parents as reasons for selecting RIS for their children. RIS’s reputation for English instruction (46%) and its location (44%) are also important factors. Amongst parents of Elementary school students, location (62%) is the number one reason for choosing RIS for their child. • Readership:Over half of RIS parents (53%) are regular readers of the Bangkok Post which has over twice the readership of the Nation (23%) .Thai publications Manager and Praew are regularly read by 23% and 20% of parents respectively.

  9. 9 - RIS Parent Survey - 2010 Key Findings and Conclusions • Through quadrant analysis the area identified as the highest priority for action is School Administrationwhich has the lowest satisfaction ratings of the five measured areas and the highest impact on parents’ overall satisfaction. The second priority area is School Culture and Environment. Key issues within the five areas were identified as priorities for action. • Specific issues to focus on improving: • Administration -The transparency of the school’s decision-making processes. • Administration - The appropriateness of decisions for future direction of the school. • Culture & Environment - Use of English on RIS campus for informal social communication. • Facilities - Variety of student food at RIS, quality ingredients used in the food , and nutritional content of student food.

  10. 10 - RIS Parent Survey - 2010 Recommendations • Many of the key issues identified from the RIS parent survey are addressed by the RIS Accountability Plan, such as the Governance and Leadership Objective that RIS will clearly define and communicate the lines of authority and the decision-making process at RIS, ensure appropriate and transparent two-way channels of communication between levels of authority, and articulate the expectations and accountability for decision-making and communication. Transparent and appropriate decision-making are key drivers of parent satisfaction and it is important that these plans, objectives, and tasks get communicated to stakeholders and followed through effectively. • It is worrisome that over three-quarters of parents that are also RIS employees are dissatisfied with the transparency of decision-making at RIS. This key stakeholder group has yet to see results from the accountability plan regarding this issue. • Review homework loads on students and, if necessary, set guidelines for a maximum and minimum number of hours per week.

  11. 11 - RIS Parent Survey - 2010 Recommendations • If RIS is to achieve its goal “To Be the Top International School in Asia” then it must be perceived as a truly international school. Measures should be implemented to maintain a healthy proportion of non-Thai and native English speaking students. If not already in place, the recruitment program should establish enrollment targets for non-Thai students. Perhaps staff recruiters should focus more on hiring expatriate teachers with school age children. • Encourage a languagepolicy of “English-only” spoken on campus, particularly outside of the classroom. Also, a higher percentage of native English speaking students would help facilitate English as the language spoken outside of class. • Improve the nutritional quality and variety of the food served at the school canteen for which other issues such as cleanliness were raised by parents in open-ended verbatim responses. Perhaps RIS should establish or revise school food policies and guidelines through consultations with a dietician and improve monitoring and supervising canteen staff and food contractors. • Finally, to foster an environment of transparency and openness, this report or key findings from it should be distributed or made available for download to all RIS parents and other stakeholders.

  12. Detailed Survey Results

  13. Respondent ProfileParent Type 13 - RIS Parent Survey - 2010 More mothers than fathers responded to the survey. (1488 total invites were sent with 53% to males and 47% to females). Which of the following best describes the main person who is taking this survey?

  14. 14 - RIS Parent Survey - 2010 Respondent ProfileNationality A large majority (73%) of parents are Thai and 17% are other Asian nationalities. What is your nationality?

  15. 15 - RIS Parent Survey - 2010 Respondent ProfileRIS Employment Status A small minority of parents are employed at RIS. Are you employed at RIS (as teaching or administration staff)?

  16. RIS Class Levels Enrolled 16 - RIS Parent Survey - 2010 Note: percentages/counts do not add up to 100%/340 as parents can have children in more than one school. Over half the parents have a child enrolled in High School. Please choose all of the following class levels that you currently have children attending RIS. (multiple choice)

  17. Overall RIS SchoolSatisfaction by Area & Meeting of Expectations

  18. Overall Satisfaction by Area All Parents’ Responses 18 - RIS Parent Survey - 2010 Overall, a large majority of 95% of parents are satisfied with RIS. The areas with the highest levels of satisfaction are Academic Education and Teaching Staff. The highest levels of dissatisfaction were expressed for School Administration and School Culture & Environment. How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS ..... School?

  19. 19 - RIS Parent Survey - 2010 Identifying the Impact of Factors on Overall Parent Satisfaction • Quadrant Analysis is used to highlight two key elements of Parent Satisfaction: • The “correlation” of each factor against the overall “Satisfaction” score – this indicates the actual Impact that each factor has on Overall Parent Satisfaction. • The Performance is based on “Satisfaction” rating of each factor – this indicates which factors are scoring higher or lower, relative to the other measured factors in the questionnaire. • The results of each Quadrant Analysis allow RIS Management to identify and prioritise the Factors which are most in need of improvementin order to increase Overall Parent Satisfaction. • The following slides contain Quadrant Analysis for each of the areas measured

  20. 20 - RIS Parent Survey - 2010 High Satisfaction, Low Impact High Satisfaction, High Impact High Priority Area No. 4 MAINTAIN ! Priority Area No. 2 MAINTAIN ! Factor Result Priority Area No. 3 MONITOR ! Priority Area “No. 1 IMPROVE ! Low Satisfaction, Low Impact Low Satisfaction, High Impact Low Impact on Satisfaction Low High Satisfaction by Area Key Drivers of Overall Satisfaction • Satisfaction scores for each factor are plotted onto the ‘Y axis’ and Impact of each factor (calculated against Overall Satisfaction) is plotted on the ‘X axis’. • Below results are based on all parents from all of the three schools combined • The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are firstly Administration and secondly Culture & Environment, followed by Facilities.There are very high levels of satisfaction with the Academic Education provided at RIS however these high ratings do not closely correlate with overall satisfaction scores. n = 340 Total Parents

  21. Meeting of Expectations by School 21 - RIS Parent Survey - 2010 All three schools have met or exceeded the expectations of a large majority of parents however almost one in five High School parents (18%) found the overall education and experience provided to their child as below expectations. How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS ....... School? Note: Parents could answer for more than one school

  22. RIS Elementary SchoolSatisfaction by Area & Meeting of Expectations

  23. Satisfaction by Area Elementary School 23 - RIS Parent Survey - 2010 Overall, a large majority of 98% of parents are satisfied with RIS Elementary School. The areas with the highest levels of satisfaction are Teaching Staff and Academic Education. School Administration, Culture & Environment and Facilities have the highest levels of dissatisfaction. How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS Elementary School?

  24. Expectations Elementary School 24 - RIS Parent Survey - 2010 Seven in ten Elementary School parents had their expectations met. For the balance of parents, 17% had expectations exceeded and 13% found expectations unmet. How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS Elementary School?

  25. RIS Middle SchoolSatisfaction by Area & Meeting of Expectations

  26. Satisfaction by Area Middle School 26 - RIS Parent Survey - 2010 Overall, a large majority of 95% of parents are satisfied with RIS Middle School. Academic Education is the area with the highest levels of satisfaction. School Culture & Environment has the highest levels of dissatisfaction. How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS Middle School?

  27. 27 - RIS Parent Survey - 2010 Expectations Middle School Over three quarters of Middle School parents had their expectations met. For the balance of parents, 10% had expectations exceeded and 14% found expectations unmet. How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS Middle School?

  28. RIS High SchoolSatisfaction by Area & Meeting of Expectations

  29. Satisfaction by Area High School 29 - RIS Parent Survey - 2010 Overall, a large majority of 93% of parents are satisfied with RIS High School. Half the parents are very to extremely satisfied with Academic Education. School Administration and School Culture & Environment have the highest levels of dissatisfaction. How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS High School?

  30. 30 - RIS Parent Survey - 2010 Expectations High School A majority of 64% of High School parents had their expectations met. The balance of parents were split with 18% having expectations exceeded and 18% not meeting expectations. How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS High School?

  31. Academic EducationSatisfaction with Attributes

  32. Academic Education Satisfaction (1 of 2) 32 - RIS Parent Survey - 2010 Ranked by “top two box” ratings (Very to Extremely Satisfied), Mathematics, Humanities and Combined Science are rated highest. Rate for each attribute how satisfied you are with RIS.

  33. Academic Education Satisfaction (2 of 2) 33 - RIS Parent Survey - 2010 Field Trips and Drama receive the fewest “top two box” ratings (Very to Extremely Satisfied), while IT Curriculum, Physical Education and Field Trips receive the most dissatisfaction. Rate for each attribute how satisfied you are with RIS.

  34. 34 - RIS Parent Survey - 2010 High Satisfaction, Low Impact High Satisfaction, High Impact High Priority Area No. 4 MAINTAIN ! Priority Area No. 2 MAINTAIN ! Factor Result Priority Area No. 3 MONITOR ! Priority Area “No. 1 IMPROVE ! Low Satisfaction, Low Impact Low Satisfaction, High Impact Low Impact on Satisfaction Low High Academic Education Key Drivers of Satisfaction • Satisfaction scores for each factor are plotted onto the ‘Y axis’ and Impact of each factor (calculated against Academic Education Satisfaction) is plotted on the ‘X axis’. • The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are High School and Middle School Educational Assessment (i.e. how RIS assesses the progress and performance of students). n = 340 Total Parents

  35. Academic Education Selected Verbatim Responses(focusing on key drivers identified as priorities for improvement) 35 - RIS Parent Survey - 2010 “It's almost frustrating whenever I receive my child's report card ever since she started RIS in 2006. It does not seem to personally communicate enough about my child's performance. The 'letter grade' assigned is not a problem but the comments teachers write for every subject seem to be just a 'click and done' thing. Some statements do not even have my child's name on it. Others have 2 different phrases that do not exactly match in the same sentence which makes it very obvious that the teacher just clicked 2 options and have not even read the resulting statement to at least make sense and personalize it to refer to "Child A". this is something that need to be tightened up. I am also a teacher and I know what is report writing all about and so it is extremely disappointing to see such all these time.” “Report cards are too much...shorten length of the report card...” Expatriate mother of Grade 5 student & RIS employee “Some teachers don't provide timely feedback on assessments and the assessment instruments or process vary greatly from one teacher to another within the same courses..” “Too much assessment for middle school which sometimes is too soon to see the different or progress but the pressure.” Thai mother of Grade 12 student & RIS employee Thai mother of Grades 4 & 6 students Expatriate mother of Grade 7 student Please give us any additional comments or suggestions you may have on the above:.

  36. Teaching StaffSatisfaction with Attributes

  37. Teaching Staff Satisfaction (1 of 2) 37 - RIS Parent Survey - 2010 Teaching staff are rated very highly for “Updates on your child’s progress in class” with 43% of parents very to extremely satisfied . Rate for each attribute how satisfied you are with RIS.

  38. Teaching Staff Satisfaction (2 of 2) 38 - RIS Parent Survey - 2010 The “Appropriateness of homework your child receives” has the fewest “top two box” ratings (Very to Extremely Satisfied) and the most dissatisfaction. Rate for each attribute how satisfied you are with RIS.

  39. 39 - RIS Parent Survey - 2010 High Satisfaction, Low Impact High Satisfaction, High Impact High Priority Area No. 4 MAINTAIN ! Priority Area No. 2 MAINTAIN ! Factor Result Low Satisfaction, Low Impact Priority Area No. 3 MONITOR ! Priority Area “No. 1 IMPROVE ! Low Satisfaction, High Impact Low Impact on Satisfaction Low High Teaching Staff Key Drivers of Satisfaction • Satisfaction scores for each factor are plotted onto the ‘Y axis’ and Impact of each factor (calculated against Teaching Staff Satisfaction) is plotted on the ‘X axis’. • The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are Parent-teacher communication and Access to teaching staff. Although appropriateness of homework is not highly impactful on overall satisfaction with teaching staff, it does receive high levels of dissatisfaction and many open-ended comments from parents, and for this reason perhaps warrants some further attention. n = 340 Total Parents

  40. Teaching Staff Selected Verbatim Responses(focusing on key drivers identified as priorities for improvement) 40 - RIS Parent Survey - 2010 “More communication with parents on child's progress would help.” “It is difficult to contact teachers directly through email unless one knows their email address. Teachers with common names (David, Bob, etc.) are not always easy to contact, as they may go by a nickname. All teacher contact information should be available on the website.” “The communication between teachers and parents should be more elaborate and open. Elaborate Plan of studies each semester should be sent by individual subject teachers to every parent and a broad guideline of the whole gamut of topics which would be covered during the 4 semesters of Grade 11 and 12 leading to IB or AP exams, so that parents feel satisfied and comfortable that there would be enough time and resources available to students from teachers to explain and cover each of the topics of the syllabus.” Asian non-Thai father of Grade 9 student “By comparing to other international schools, RIS somehow gives a lot of homework to high school students, children are always too busy doing there homework sparing no time for family at all, even on Sundays. Whereas children from other Int school of the same grade enjoys a lot more leisure time. Requesting very strongly to implement this point. Thank you.” North American mother of Grade 12 student “My son has got too many homework assignments for one evening with next day due date which deprived him time for reviewing lesson for test or quiz.” Asian non-Thai father of Grade 11 student Thai father of Grade 10 student Thai father of Grade 6 student Please give us any additional comments or suggestions you may have on the above:.

  41. School FacilitiesSatisfaction with Attributes

  42. School Facilities Satisfaction (1 of 2) 42 - RIS Parent Survey - 2010 Ranked by “top two box” ratings (Very to Extremely Satisfied), Quality of Library facilities offered at RIS is the highest rated facility attribute. The quality of sports facilities receives relatively high levels of dissatisfaction at 17%. Rate for each attribute how satisfied you are with RIS.

  43. School Facilities Satisfaction (2 of 2) 43 - RIS Parent Survey - 2010 There are very high levels of dissatisfaction with RIS’s canteen and the food on offer. Rate for each attribute how satisfied you are with RIS.

  44. 44 - RIS Parent Survey - 2010 High Satisfaction, Low Impact High Satisfaction, High Impact High Priority Area No. 4 MAINTAIN ! Priority Area No. 2 MAINTAIN ! Factor Result Priority Area No. 3 MONITOR ! Priority Area “No. 1 IMPROVE ! Low Satisfaction, Low Impact Low Satisfaction, High Impact Low Impact on Satisfaction Low High School Facilities Key Drivers of Satisfaction • Satisfaction scores for each factor are plotted onto the ‘Y axis’ and Impact of each factor (calculated against School Facilities Satisfaction) is plotted on the ‘X axis’. • The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are the quality, variety and nutritional content of student food. n = 340 Total Parents

  45. School Facilities Selected Verbatim Responses(focusing on key drivers identified as priorities for improvement) 45 - RIS Parent Survey - 2010 “The nutritional content and quality of ingredients in the food that the students HAVE to eat (My child is required to have the set lunch program) is horrible! In fact, the ES students have access to way too many unhealthy foods! Fried food everywhere...no good nutritional options.” “The variety of food in canteen needs a lot of improvement. No need for fancy food, but we need more basic food (rice and meals) that can be taken during lunch. There are now too many fancy food but very little vegetables and quality of the food is problematic. My children are trained to eat health food with good combination of rice, meat and vegetables, and they do not get that kind of food in the canteen..” “The canteen is the weakest aspect of the entire campus. It doesn't measure up to the quality of the rest of the school. The menus are inconsistent, the canteen itself is sometimes unclean, frequently floods during rainy season, and is not a pleasant space to have lunch in. The one bright spot about the canteen is the people working there are generally nice and provide good customer service.” RIS employee & expatriate mother of Grades 1 student Expatriate father of Grades 5 & 7 students North American father of Grade 4 student Please give us any additional comments or suggestions you may have on the above:.

  46. School FacilitiesVariety of Food from Different Cultures - Subgroup Analysis 46 - RIS Parent Survey - 2010 Classification and regression trees (CART) is a non-parametric Decision tree learning technique that produces either classification or regression trees, depending on whether the dependent variable is categorical or numeric, respectively. 32/57 = 56% A relatively higher proportion of Asian, non-Thais tend to be dissatisfied with the variety of food from different cultures. Rate for each attribute how satisfied you are with RIS.

  47. School Culture & Environment Satisfaction with Attributes

  48. School Culture & Environment Satisfaction (1 of 1) 48 - RIS Parent Survey - 2010 There are very high levels of satisfaction for the use of English as the formal instructional / academic language. However it is notable how polarized parents are on the use of English on RIS campus for informal social communication language. Bullying appears to not be a serious issue, although having 2% of parents extremely dissatisfied with a protective and safe environment may be 2% too much. Rate for each attribute how satisfied you are with RIS.

  49. 49 - RIS Parent Survey - 2010 High Satisfaction, Low Impact High Satisfaction, High Impact High Priority Area No. 4 MAINTAIN ! Priority Area No. 2 MAINTAIN ! Factor Result Priority Area No. 3 MONITOR ! Priority Area “No. 1 IMPROVE ! Low Satisfaction, Low Impact Low Satisfaction, High Impact Low Impact on Satisfaction Low High School Culture & Environment Key Drivers of Satisfaction • Satisfaction scores for each factor are plotted onto the ‘Y axis’ and Impact of each factor (calculated against School Culture & Environment Satisfaction) is plotted on the ‘X axis’. • The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are the use of English on campus for informal social communication. n = 340 Total Parents

  50. School Culture & Environment Selected Verbatim Responses(focusing on key drivers identified as priorities for improvement) 50 - RIS Parent Survey - 2010 “Most of the students speak Thai despite being told several times that they should communicate in English. This leaves our child stranded because she doesn’t understand Thai. She ends up feeling left out and has only very limited friends.” “On break time, this is not an international school. It is a Thai school for the most part. Westerner kids can feel very left out with the other kids speaking Thai while not in class.” Expatriate father of Grades 5 & 7 students Expatriate mother of Grades 8 student “Use of English on campus is far short of what is found in other International Schools in Bangkok. This is a result of insufficient number of international students.” “The children speak too much Thai, and their Thai become Thai-glish..” Asian non-Thai mother of Grade 7 & 10 students Thai mother of Grade 8 student Please give us any additional comments or suggestions you may have on the above:.

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