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Effective Conflict Management Strategies for Leaders

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  1. MANAGINGCONFLICT

  2. MANAGING CONFLICT

  3. Ways to Manage Conflict

  4. Conflict Management Exercise

  5. Be Aware of Yourself

  6. Be Aware of Others

  7. Set the Scene for Cooperative Resolutions

  8. The Most Important Question: What Do You Want?

  9. The Most Important Follow-Up Questions: What are you willing to do to get what you want? Is what you are doing working? Do you want to figure out another way?

  10. Effective Communication in Conflict Situations • Stay Objective • Manage Tone of Voice • Monitor Body Language • Create Positive Present

  11. Negotiating Limits and Rules

  12. Scenario 1

  13. Four Questions of Conflict Resolution • As a leader, what do you want? • What does your group want? • Where is there common ground for agreement? • What are the factors that may prove nonnegotiable?

  14. Scenario 2

  15. Cooperative Approach

  16. Directive Approach

  17. Leader Contract With A Group

  18. Ultimate Goals of Conflict Resolution • to build on common ground • to listen • to find solutions

  19. Ticket Begin to Work Your Ticket Afterthe course ends Finish Your Ticket No Later Than18 months after the course ends

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