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This agenda highlights the integral role of company values and culture in driving innovation and employee satisfaction within organizations. Key concepts like flexibility, employee focus, and leadership styles are explored through frameworks such as the Competing Values Framework (CVF). The emphasis is on how visible and invisible cultures manifest through values and how these develop employee engagement and affect customer relations. The week includes individual and team presentations to deepen understanding and practical application of these concepts in real-world contexts.
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Today’s agenda • Company Values and Culture
VALUES • Guiding principles CULTURE How values manifest themselves
PDI Values • Employees are our Most Important Asset • Innovation • Openness
PDI Culture • Employees • Innovation • Openness
Competing Values Framework Flexibility and Discretion Internal Focus and Integration External Focus and Differentiation Clan Adhocracy Hierarchy Market Stability and Control
Competing Values Framework Flexibility and Discretion Employee and Company Customer and Market Clan Adhocracy Hierarchy Market Stability and Control
Competing Values Framework Flexibility and Discretion Employee and Company Customer and Market Clan Adhocracy Hierarchy Market Stability and Control
homework • For 4/2 and 4/4 – Individual Presentations • Interview people at a company of your choice • Find out the company Values • Learn about the company Culture • Where do they fit in the CVF? • Present in class for discussion • For 4/9 – Team Presentation • Your company values (3 to 5 of them) • How your values will manifest themselves in your culture, both visibly and invisibly (prepare to be questioned about this)
resources • Some interesting blog posts from entrepreneurs: • Dan Shapiro – Your Company Culture is a Meaningless Platitude • Chris Moody – Startup Culture: Values vs. Vibe • Stever Robbins (on HBR) – Your Every Move, Your Culture • Zappos: • Harvard Business Review – Four Lessons on Culture and Customer Service from Zappos CEO • Harvard Business Review – How Zappos Infuses Cuture Using Core Values • Zappos Website – Zappos Family Core Values • OCAI: • Competing Values Framework