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2011 Mid-Year Performance Report: Corporate Service Requests and Legal Services Breakdown

This report summarizes the mid-year performance of corporate service requests and legal services for 2011, detailing a three-year case analysis of significant metrics. A total of 2,225,437 service requests were analyzed, along with post-service evaluations from 14 respondents for corporate services and 7 respondents for legal services. The report highlights key performance indicators, customer feedback, and overall trends in service delivery to ensure continuous improvement and efficiency in corporate matters.

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2011 Mid-Year Performance Report: Corporate Service Requests and Legal Services Breakdown

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  1. 2011 Mid-year Performance Report (CLD)

  2. SUMMARY OF SERVICE REQUESTS

  3. CORPORATE SERVICE REQUESTS

  4. LEGAL SERVICES

  5. BREAKDOWN PER COMPANY

  6. Corporate Matters

  7. 3-yr period case analysis

  8. 141,038 1,047,889 1,036,510 TOTAL : 2,225,437

  9. POST-SERVICE EVALUATION THRU CUSTOMER FEEDBACK CORPORATE SERVICES (14 RESPONDENTS)

  10. POST-SERVICE EVALUATION THRU CUSTOMER FEEDBACK LEGAL SERVICES (7 RESPONDENTS)

  11. ISO UPDATE

  12. THANK YOU!

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