SlideServe
Télécharger Obtenir Pro
Menu
Accueil Pro
Préférences
ApparenceLight Aide et commentaires
© SlideServe · v2026

Includes material from Guffey Text Chapter 1

cruz avatar
cruz
16 diapositives · 374 Views · Aug 06, 2014

Communicating at Work. Includes material from Guffey Text Chapter 1. Communication. Communication is: The process of sending and receiving messages. Critical Thinking. Why should your strive to improve your communication skills? Why is it difficult to do?

#includes material from guffey text chapter 1 #includes material from guffey text chapter 1 ppt #powerpoint #presentation
Includes material from Guffey Text Chapter 1 - slide 1
01 / 16Includes material from Guffey Text Chapter 1
1 / 17

Télécharger la présentation

Includes material from Guffey Text Chapter 1
Une image / un lien ci-dessous est fourni (tel quel) pour télécharger la présentation

Politique de téléchargement : le contenu du site vous est fourni TEL QUEL pour votre information et votre usage personnel ; il ne peut être vendu, concédé sous licence ni partagé sur d’autres sites sans l’accord de son auteur.Le contenu vous est fourni TEL QUEL, pour votre information et votre usage personnel uniquement. Téléchargez la présentation en cliquant sur ce lien. Lors du téléchargement, si vous ne parvenez pas à télécharger une présentation, l’éditeur a peut-être supprimé le fichier de son serveur.Pendant le téléchargement, si vous ne parvenez pas à obtenir une présentation, le fichier a peut-être été supprimé par l’éditeur.

F I N

Plus de contenu associé

Transcription de la présentation

  1. Communicating at Work Includes material from Guffey Text Chapter 1

  2. Communication Communicationis: The process of sending and receiving messages.

  3. Critical Thinking • Why should your strive to improve your communication skills? Why is it difficult to do? • Recall a time when you experienced a communication problem . What were the causes of the problem? What were possible remedies?

  4. Activity • Following verbal instructions

  5. The Communication ProcessBasic Model 1. Sender has idea 2. Sender encodes idea in message 3. Message travels over channel 4. Receiver decodes message 40-60% Loss of Meaning Between Step 1 and 4

  6. Miscommunication Example

  7. The Communication ProcessBasic Model 5. Feedback travels to sender 1. Sender has idea 2. Sender encodes idea in message 3. Message travels over channel 4. Receiver decodes message

  8. Feedback: 4 Horsemen of the Apocalypse of Communication • Rationalizing/Defensiveness • Criticizing/Attacking sender • Contemptuousness/Sarcasm • Silent treatment/Stonewalling Source: Gottman 7 Principles for Making Marriage Work

  9. Relationships and Communication • Relationship required for communication to occur • 4-horsemen undermine foundation of relationships(trust/respect) • Focus on de-escalating • Naming/validating feelings • Apologize • Refocus on common goals RELATIONSHIP TRUST RESPECT

  10. The Communication ProcessBasic Model 5. Feedback travels to sender 1. Sender has idea 2. Sender encodes idea in message 3. Message travels over channel 4. Receiver decodes message 6. Possible additional feedback to receiver

  11. Barriers to Interpersonal Communication • Bypassing • Differing frames of reference • Lack of language skills • Lack of listening skills

  12. More Barriers to Interpersonal Communication • Emotional interference • Physical distractions • Competition for power, status, rewards

  13. Organizational Communication Barriers • Closed culture • Top-heavy structure • Many layers (long lines of communication) • Lack of trust (fear of reprisal)

  14. Which organizational communication barriers contributed to this message distortion:

  15. Overcoming Barriers • Realize communication is imperfect • Adapt message to receiver • Choose effective channel(s) • Improve language and listening skills • Question assumptions/ preconceptions • Plan for feedback

  16. The End