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Improving California College San Diego

This collaborative effort aims to address the communication gaps within staff-staff and staff-student interactions, improve knowledge sharing, clarify roles and responsibilities, ensure student-centric services, streamline response times, and rectify class scheduling issues. Embedding strategic capacity planning, enhancing service delivery, promoting organizational learning, and referencing key texts for improvement guidance are integral to the project.

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Improving California College San Diego

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  1. Improving California College San Diego By: Barbara Cannon

  2. What needs to be improved? • Lack of communication • Staff staff • Staff students • Lack of Knowledge • Who is in charge of what • Students not being taken care of • No response to emails • Class schedules messed up

  3. Strategic Capacity Planning • The objective of strategic capacity planning is to reach an optimal level where production capabilities meet demand. Capacity needs include employment skills, equipment, and space • New campus  good • Equipment  *not enough books at times • Not enough equipment at other campuses, students left standing around

  4. The Nature of Services • Customers (students) always come first • Students having problems with contacting staff (no responses)

  5. The Nature of Services Cont. • Schedules come out late • Deans are too busy with their schedule to respond • Students given more advanced classes before the beginners (i.e. phr109 before phr100)

  6. Organizational learning • Staff doesn’t know who is in charge of what • Students given the run around • Students do all the foot work

  7. References • Jacobs, F. R. (2011). Operations and Supply Chain Management (Vol. XIII). (S. Mattson, Ed.) New York: McGraw-Hill/Irwin.

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