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Red Hat Pharmacy

Red Hat Pharmacy. Team Members: Akil Wiltshire Shivan Ramlochan. Pains & Gains. Pains. Gains. Delivery - Delivering medication to customer. Online – Webpage to able to Purchase over the counter medication. Enquiring about symptoms and medication both via mobile and online services.

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Red Hat Pharmacy

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  1. Red Hat Pharmacy Team Members: Akil Wiltshire ShivanRamlochan

  2. Pains & Gains Pains Gains Delivery - Delivering medication to customer. Online – Webpage to able to Purchase over the counter medication. Enquiring about symptoms and medication both via mobile and online services • Distance – Persons travelling to go the pharmacy. • Accessibility – Persons on the go and at home. • Wastage of money- Paying for unnecessary doctor visit.

  3. Customer Workflow - elderly person – 86 years. Take medication Travel/get transport. Attends appointment at clinic/hospital Elderly Person Private Pharmacy Collects Prescribed medication from doctor. Clinic/Hospital Pharmacy. Visit doctor office when feeling sick.

  4. Customer workflow – Student 19 years Travels Goes to School Student Pick up medication Run Errands Groceries Travels

  5. Customer Archetype Persons who are to busy with their daily routine to go to the pharmacy People who are either to old or disabled to go to the pharmacy Individuals who live at remote areas from a pharmacy Persons who want a simple check up without having to spend large sums of money at the doctor

  6. Customer Archetype

  7. Pain Killers Our delivery value proposition eliminates the customer pains of distance where the customer has to come from remote areas or are to busy to go to the pharmacy. The accessibility pain was dealt with by offering online and telephone services. People could of save money by describing their symptoms to the pharmacist.

  8. What Made The Customers Excited While doing the interviews the customer were most intrigued with the offering of the delivery system as it would provide an ease of access for them. Especially the elderly found it a gain as the pharmacy would be linking with the nearby hospitals and clinic doctors , therefore giving way for a database that would have the drugs prescribed for patients and upon delivery of medication they would present the prescription.

  9. Any Questions?

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