Procurement Quality Assurance

1. Procurement Quality Assurance NASA’s Perspective of Supplier Process/Continual Improvement • Use quality as the framework for process/continual improvement • Don’t mandate specific business approaches • Focus on the basic quality requirements (AS9100A) • Provide assistance in understanding and reference best practice • Here is the basic requirement you have under contract, this is what it means, here are examples of how people have addressed it • Reinforce common understanding without a lot of new requirements (avoid interpretation letters, definition documents, etc) • Allow “best business practice” tools to work within this road map Continuous improvement and process control in the context Useful guidance and reference based on AS9100A requirements

2. The Plexus Perspective of Supplier Process/Continual Improvement Procurement Quality Assurance • Use an industry specific and internationally accepted system approach (AS9100A) • Create tools that complement the system and allow stakeholders to utilize the tools in their business approaches • Provide types of training that are focused on assisting in understanding and reference best practice • Apply the Plexus Learning Model, a proven approach to transferring concepts and knowledge • Assist the stakeholders in cascading knowledge throughout their organizations and supply chains Focus Tools and Training on Practices That are based on the Process Approach of the AS9100A requirements. This Provides the Best Chance for True Improvement

3. Procurement Quality Assurance We believe that if you can really address this question, you will have continuous improvement What Does AS9100A Mean to Me? AS9100A Management Process /System Owner Practitioners Guidance Work Floor Technician Operators Reference Customer/Supplier/Assessor- Registrar

4. Procurement Quality Assurance How to provide useful reference and guidance: AS9100A The overarching process based standard that allows Quality and Business Systems to be Linked Practitioner’s Guides Useful Guidance on how AS9100A relates to individual process/systems owners Operator’s References Practical Information to assist deployment at the operator level with respect typically operations within the aerospace environment AS9100A Practitioners Guidance Operators Reference Continuous Improvement Results

5. Procurement Quality Assurance AS9100A Quality Management System Resource Management Product Realization Management Responsibility Measure, Analyze, Improve, and Control • AS9100A • A common set of requirements for continuous improvement is already in place • Adopted Across the Aerospace Industry • International standard with the key requirements for the aerospace industry • Allows processes in operationsacross the supply chain to link AS9100A

6. Procurement Quality Assurance Practitioner’s Guide • PRACTITIONER’S GUIDES • Understanding on how to apply the standard • Best practices from the aerospace industry • Shared ideas from other industries and sectors • Guidance for application, measurement, analysis, improvement, and control Example: Product Realization Continuous Improvement From the Perspective of a Manufacturing Lead What do I need to Know About implementing AS9103, etc.? Product Realization AS9100A Requirement Practitioner Perspectives Manufacturing Engineering Purchasing Production/ Planning Other

7. Procurement Quality Assurance • Operators Reference • Key Definitions • Pictures - what might it look like (on a print, in a work instruction – use common examples) • What do I need to think about? Operator’s Reference Example: Product Realization Continuous Improvement From the Perspective of a Operator working in manufacturing What do I need to Know About Key Characteristics? AS9100A Requirement Product Realization Practitioner Perspectives Manufacturing Operator Reference Key Character Other Topic Other Topic Other Topic Other Topic

8. Procurement Quality Assurance Operator’s Reference Practitioner’s Guide Topics Related To Guide Information EXAMPLES: Key Characteristics Configuration Management Receiving Materials Blueprints and Specifications Manufacturing Processes ECT. Process Control Information For: Program Management Planning Purchasing Design Product Realization Measurement and Test Operations

9. Procurement Quality Assurance PHASE 3 : Acquisition (Purchasing) PEOPLE - RESPONSIBILITY FOR QUALITY IN PURCHASING HAS BEEN ASSIGNED - PEOPLE WITH RESPONSIBILITY ARE FAMILIAR WITH QUALITY CONCEPTS IN PURCHASING THE RECOMMENDATIONS IN STANDARDS #1, #2, #6 SUPPORT THIS PHASE EQUIPMENT - PRODUCTION EQUIPMENT IS PURCHASED FROM QUALIFIED BUILDERS - EQUIPMENT AND TOOL RUN-OFF IS PERFORMED PRIOR TO ACCEPTANCE OF EQUIPMENT • OPERATOR REFERENCES • Receipt of Materials • Identification and Storage • SUPPORT THIS PHASE MATERIALS - CERTIFICATES AND TEST RESULTS ARE VERIFIED AGAINST PURCHASING DATA - INSPECTION AND TESTING ARE PERFORMED TO VERIFY MATERIAL CONFORMANCE METHODS - SUPPLIERS ARE SELECTED ON THE BASIS OF THEIR ABILITY TO PRODUCE AND DELIVER MATERIALS THAT MEET THE REQUIREMENTS - PURCHASING INFORMATION CLEARLY DEFINES ALL REQUIREMENTS ENVIRONMENT - SUPPLIER CERTIFICATIONS OF MATERIALS INCLUDE ENVIRONMENTAL CONTROL DATA -STORAGE AREAS ARE MONITORED FOR ENVIRONMENTAL CONDITIONS Product AS9100A Realization Requirement Production/ Manufacturing Engineering Purchasing Other Planning

10. Procurement Quality Assurance Operator’s Reference for Integrated Process Management PROCESS: Procurement OPERATION: Receipt of Materials KEY ACTIVITIES ·VERIFY IN-COMING PAPERWORK ·VERIFY TYPE/CLASS OF MATERIAL ·VERIFY AMOUNT/QUANTITY OF MATERIAL ·INSPECT CERTIFICATIONS ·INSPECT MATERIAL KEY ITEMS ·ALL PAPERWORK IS CORRECT ·CERTIFICATIONS ARE CORRECT ·IN-COMING MATERIALS MEET SPECIFICATIONS ·IN-COMING MATERIALS ARE IN USABLE CONDITION ·MATERIAL IS PACKAGED PROPERLY ·MATERIAL INSPECTION/TEST SHOWS MATERIAL IS CONFORMING KEY MEASUREMENTS ·INCOMING QUANTITIES ·CERTIFICATE OF CONFORMANCE TO SPECIFICATIONS ·INSPECTION/TEST REPORTS Keys to Presentation: Simple Descriptions of Activities Key Items Tied to Critical Actions Measurements Represent Best Practices from Guide Real Activity Photos Used Where Possible (Instead of Clip Art)

11. Procurement Quality Assurance Practitioner’s Guide and Operator’s References Plan Produce Provide A Three Step Approach: Plan: Determine Best Industry Practices Seek Stakeholder Input Outline Concept and Delivery Produce: Design Guide and References to Match Concept and Delivery Goals Select and Use Medias to Best Provide Information to Target Audiences • Provide: • Deliver Reference and Guides to Target Audiences Via: • Hard Copies • Electronic Copies • Seminars/Symposiums • Training

12. Procurement Quality Assurance • A consistent message • Utilize a single development resource • Provide outreach to the industry and supply chain (a common set of basic guidance/reference) • Symposiums, Seminars and Focus Groups • Stakeholder Feedback • On-Demand Training • Train-The-Trainer • Quality leads trained on working with practitioners • Practitioners trained on working with operators • Registrars trained on both

13. Procurement Quality Assurance AS9100A Implementation -Wish List -Outreach -1st set of Guides and Reference Time Line Complete Set of Guides and References Current & On-Going Aug. 2003 Oct. 2002

14. Procurement Quality Assurance Concept Development And Presentation First Set – Guide and References Where Are We Today? Sept. 2002 Meet Industry Needs Publications – Presentations - Training Oct. 2002 The future

15. Procurement Quality Assurance NASA lead role in starting the process (working with PLEXUS) Coordinate with AAQG on content, format, and delivery Provide to the AAQG as a reference material available to the suppliers Let AAQG lead follow-on coordination and update