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China Bank Online Corporate Access Credentials Assistance

Retrieve forgotten Corporate ID, User ID, and passwords for secure and convenient online banking with the China Bank Corporate Mobile App. Follow the steps to unlock your access credentials or request assistance.

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China Bank Online Corporate Access Credentials Assistance

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  1. We’re here to help One-Time-Password Soon Soon Soon Soon Soon

  2. CHINA BANK ONLINE CORPORATE Secure and convenient online banking China Bank Corporate Mobile App Forgotten Access Credentials | BACK TO HOME |

  3. Access Credentials What is your query? What are the User Access Credentials? How to: Retrieve Forgotten Corporate ID Retrieve Forgotten User ID Retrieve Primary or Secondary Passwords Retrieving both Primary and Secondary Passwords Request for Password Unlock | BACK TO CHINA BANK ONLINE |

  4. Access Credentials What is your query? • The following are User Access Credentials: • Corporate ID – ID assigned to the company • User ID – ID set by the user upon enrollment • Password – set by the user upon enrollment What are the User Access Credentials? How to: Retrieve Forgotten Corporate ID Retrieve Forgotten User ID Retrieve Primary or Secondary Passwords Retrieving both Primary and Secondary Passwords Request for Password Unlock | BACK TO CHINA BANK ONLINE |

  5. Access Credentials What is your query? • Request Corporate ID by contacting the following: • China Bank Branch of Account • Cash Management Services through: What are the User Access Credentials? How to: Retrieve Forgotten Corporate ID Retrieve Forgotten User ID Retrieve Primary or Secondary Passwords Retrieving both Primary and Secondary Passwords Request for Password Unlock | BACK TO CHINA BANK ONLINE |

  6. Access Credentials What is your query? • Upon entering China Bank Online Corporate: • Click “Forgotten Credentials?” in the login page • Click “Forgotten your User ID?” • Provide all information required • Await for system generated email for User ID. • Notes: • Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on the forgotten User ID. • System generated email will be sent to the User’s registered email address. What are the User Access Credentials? How to: Retrieve Forgotten Corporate ID Retrieve Forgotten User ID Retrieve Primary or Secondary Passwords Retrieving both Primary and Secondary Passwords Request for Password Unlock | BACK TO CHINA BANK ONLINE |

  7. Access Credentials What is your query? • Upon entering China Bank Online Corporate: • Click “Forgotten Credentials?” in the login page • Click “Forgotten your Password?” • Provide all information required • Await for system generated email for Password. • Notes: • Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on the forgotten Password. • System generated email will be sent to the User’s registered email address. What are the User Access Credentials? How to: Retrieve Forgotten Corporate ID Retrieve Forgotten User ID Retrieve Primary or Secondary Passwords Retrieving both Primary and Secondary Passwords Request for Password Unlock | BACK TO CHINA BANK ONLINE |

  8. Access Credentials What is your query? • Upon entering China Bank Online Corporate: • Click “Forgotten Credentials?” in the login page • Click “Forgotten your Password?” • Click “Both” and provide all information required • Await for system generated email for Password. • Notes: • Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on the forgotten Password. • System generated email will be sent to the User’s registered email address. What are the User Access Credentials? How to: Retrieve Forgotten Corporate ID Retrieve Forgotten User ID Retrieve Primary or Secondary Passwords Retrieving both Primary and Secondary Passwords Request for Password Unlock | BACK TO CHINA BANK ONLINE |

  9. Access Credentials What is your query? • Upon entering China Bank Online Corporate: • Click “Forgotten Credentials?” in the login page • Click “Request for Password Unlock?” • Provide all information required • Await for system generated email for password unlock. • Notes: • Information provided must match information in the submitted Enrollment & Maintenance Form. If information does not match, User will not receive an email on password unlock. • System generated email will be sent to the User’s registered email address. What are the User Access Credentials? How to: Retrieve Forgotten Corporate ID Retrieve Forgotten User ID Retrieve Primary or Secondary Passwords Retrieving both Primary and Secondary Passwords Request for Password Unlock | BACK TO CHINA BANK ONLINE |

  10. CBC Corporate Mobile App What is your query? What is a China Bank Corporate Mobile App? • What is the difference between the Mobile OTP and Mobile App? • Does the User need to enter or generate OTP to use the Mobile App? • What are the online banking transactions or services available in the Mobile App? • Does the Mobile App require separate enrollment? • Does the User need to register in order to use the Mobile App? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  11. CBC Corporate Mobile App What is your query? • China Bank Online Corporate Mobile App, is the mobile version of China Bank Online Corporate web version • User can view the balance of all its enrolled account and approve all pending transactions. What is a China Bank Corporate Mobile App? • What is the difference between the Mobile OTP and Mobile App? • Does the User need to enter or generate OTP to use the Mobile App? • What are the online banking transactions or services available in the Mobile App? • Does the Mobile App require separate enrollment? • Does the User need to register in order to use the Mobile App? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  12. CBC Corporate Mobile App What is your query? • Mobile OTP is an application that generates the required OTP to login and do transaction in China Bank Online Corporate web/browser version. • Mobile App is an online banking system design to run on a mobile device used to view account balance and approve transactions. What is a China Bank Corporate Mobile App? What is the difference between the Mobile OTP and Mobile App? • Does the User need to enter or generate OTP to use the Mobile App? • What are the online banking transactions or services available in the Mobile App? • Does the Mobile App require separate enrollment? • Does the User need to register in order to use the Mobile App? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  13. CBC Corporate Mobile App What is your query? NO, the User need not enter or generate OTP in order to use the Mobile App. What is a China Bank Corporate Mobile App? • What is the difference between the Mobile OTP and Mobile App? • Does the User need to enter or generate OTP to use the Mobile App? • What are the online banking transactions or services available in the Mobile App? • Does the Mobile App require separate enrollment? • Does the User need to register in order to use the Mobile App? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  14. CBC Corporate Mobile App What is your query? • User can do the following: • View balance of all accounts enrolled. • View and approve all transactions initiated by the Maker at China Bank Online Corporate web/browser version. What is a China Bank Corporate Mobile App? • What is the difference between the Mobile OTP and Mobile App? • Does the User need to enter or generate OTP to use the Mobile App? What are the online banking transactions or services available in the Mobile App? • Does the Mobile App require separate enrollment? • Does the User need to register in order to use the Mobile App? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  15. CBC Corporate Mobile App What is your query? NO separate enrollment is required for the Customer, its accounts and its Users. What is a China Bank Corporate Mobile App? • What is the difference between the Mobile OTP and Mobile App? • Does the User need to enter or generate OTP to use the Mobile App? • What are the online banking transactions or services available in the Mobile App? Does the Mobile App require separate enrollment? • Does the User need to register in order to use the Mobile App? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  16. CBC Corporate Mobile App What is your query? YES, Upon successful downloading of the Mobile App, the User will receive an e-mail containing a registration code. He has to enter the code on his mobile device. Once the correct code is entered, he can already start using the application. What is a China Bank Corporate Mobile App? • What is the difference between the Mobile OTP and Mobile App? • Does the User need to enter or generate OTP to use the Mobile App? • What are the online banking transactions or services available in the Mobile App? • Does the Mobile App require separate enrollment? Does the User need to register in order to use the Mobile App? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  17. CBC Corporate Mobile App What is your query? • Does the User have to nominate and use a different/separate Access Credentials for the Mobile App? • Where can the User download the Mobile App? • Will the bank charge a fee for Mobile App? • Does the Mobile App require internet connection? • Can the User use the Mobile App outside of the Philippines? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  18. CBC Corporate Mobile App What is your query? NO, the User can use the same set of credentials he is using to access the China Bank Online Corporate web/browser version. Does the User have to nominate and use a different/separate Access Credentials for the Mobile App? • Where can the User download the Mobile App? • Will the bank charge a fee for Mobile App? • Does the Mobile App require internet connection? • Can the User use the Mobile App outside of the Philippines? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  19. CBC Corporate Mobile App What is your query? The Mobile App is available in Google Play (for Android) and in App Store (for iOS). • Does the User have to nominate and use a different/separate Access Credentials for the Mobile App? Where can the User download the Mobile App? • Will the bank charge a fee for Mobile App? • Does the Mobile App require internet connection? • Can the User use the Mobile App outside of the Philippines? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  20. CBC Corporate Mobile App What is your query? NO, the Mobile App is FREE. • Does the User have to nominate and use a different/separate Access Credentials for the Mobile App? • Where can the User download the Mobile App? Will the bank charge a fee for Mobile App? • Does the Mobile App require internet connection? • Can the User use the Mobile App outside of the Philippines? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  21. CBC Corporate Mobile App What is your query? YES, the Mobile App requires internet connection. • Does the User have to nominate and use a different/separate Access Credentials for the Mobile App? • Where can the User download the Mobile App? • Will the bank charge a fee for Mobile App? Does the Mobile App require internet connection? • Can the User use the Mobile App outside of the Philippines? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  22. CBC Corporate Mobile App What is your query? YES, the User can use the Mobile App outside of the Philippines. • Does the User have to nominate and use a different/separate Access Credentials for the Mobile App? • Where can the User download the Mobile App? • Will the bank charge a fee for Mobile App? • Does the Mobile App require internet connection? Can the User use the Mobile App outside of the Philippines? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  23. CBC Corporate Mobile App What is your query? • What is the minimum system requirement of Mobile App to work? • Will the Mobile App work on tablets? • Can the User download and use the Mobile App in several devices? • How will the User know if the Mobile Application he downloaded is the official version? • Does the User need to uninstall the Mobile App to get a new version? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  24. CBC Corporate Mobile App What is your query? The Mobile App only works on Android and iOS mobile devices. What is the minimum system requirement of Mobile App to work? • Will the Mobile App work on tablets? • Can the User download and use the Mobile App in several devices? • How will the User know if the Mobile Application he downloaded is the official version? • Does the User need to uninstall the Mobile App to get a new version? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  25. CBC Corporate Mobile App What is your query? YES, the Mobile App works on Android and iOS tablets. • What is the minimum system requirement of Mobile App to work? Will the Mobile App work on tablets? • Can the User download and use the Mobile App in several devices? • How will the User know if the Mobile Application he downloaded is the official version? • Does the User need to uninstall the Mobile App to get a new version? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  26. CBC Corporate Mobile App What is your query? YES, the User can download and use the Mobile App in several devices. • What is the minimum system requirement of Mobile App to work? • Will the Mobile App work on tablets? Can the User download and use the Mobile App in several devices? • How will the User know if the Mobile Application he downloaded is the official version? • Does the User need to uninstall the Mobile App to get a new version? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  27. CBC Corporate Mobile App What is your query? • The legitimate and official copy of the application is only available in Google Play and App Store. • User must refrain from downloading an application from different sites. • What is the minimum system requirement of Mobile App to work? • Will the Mobile App work on tablets? • Can the User download and use the Mobile App in several devices? How will the User know if the Mobile Application he downloaded is the official version? • Does the User need to uninstall the Mobile App to get a new version? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  28. CBC Corporate Mobile App What is your query? • NO, the User need not uninstall the version he has previously downloaded and is using in order to get a new version. • Just like any other mobile application, the User will be prompted to update the application once there is a new version available. • What is the minimum system requirement of Mobile App to work? • Will the Mobile App work on tablets? • Can the User download and use the Mobile App in several devices? • How will the User know if the Mobile Application he downloaded is the official version? Does the User need to uninstall the Mobile App to get a new version? PAGE | | | | 1 2 3 | BACK TO CHINA BANK ONLINE |

  29. ONE-TIME-PASSWORD (OTP) SMS OTP One-Time Password (General Query) Mobile OTP App | BACK TO HOME |

  30. One-Time-Password What is your query? • What is a One-Time Password (OTP)? Why is there a need for OTP? • How and When will the User receive the OTP? Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

  31. One-Time-Password What is your query? • The China Bank Online Corporate adopts a two factor authentication before granting access to the User. • Use of characters that the User knows, i.e. Corporate ID, User ID, Passwords • Use of something that the User has, i.e. OTP • A One-Time Password or OTP is a unique 6-digit code that will be required from the User in order to access the China Bank Online Corporate and do online banking transactions. • The OTP is system generated, unique per use and is sent to the user’s mobile phone via SMS or generated through the Mobile OTP App. What is a One-Time Password (OTP)? Why is there a need for OTP? • How and When will the User receive the OTP? Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

  32. One-Time-Password What is your query? • All BSP-Supervised Financial Institution (BSFI) have been required by BSP to adopt a minimum of two factor authentication to validate and verify the identity and authorization of the customers for online transactions. • Provides an additional layer of security to company and users • Globally accepted process for Financial Institutions • What is a One-Time Password (OTP)? Why is there a need for OTP? • How and When will the User receive the OTP? Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

  33. One-Time-Password What is your query? Two options to generate and receive the OTP: OTP via SMS. After entering the valid/correct credentials and clicking “Sign In” button, the system will automatically generate and OTP and send it to the User’s registered mobile number using SMS. OTP via Mobile OTP App. The User will generate his own OTP using the Bank’s Mobile OTP App. • What is a One-Time Password (OTP)? (Click for more details) Why is there a need for OTP? (Click for more details) How and When will the User receive the OTP? Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

  34. One-Time-Password What is your query? OTP Generation via Mobile App and sending via SMS is FREE. • What is a One-Time Password (OTP)? Why is there a need for OTP? • How and When will the User receive the OTP? Will the Bank charge the User for the use of the OTP? | BACK TO OTP |

  35. SMSOne-Time-Password What is your query? Does the User need to register his Mobile Phone to receive the SMS OTP? Can the User register more than one (1) mobile number? What if the User changes his mobile number? Can the User register an international mobile number? What will the User do if he did not receive the SMS OTP? How long is the SMS OTP valid? PAGE | | | 1 2 | BACK TO OTP |

  36. SMSOne-Time-Password What is your query? No, the User has to register his mobile number, but not the mobile phone. This is to ensure that the User can still receive the SMS OTP even if he decides to change his mobile phone. Note: Registration of the mobile number is performed at the time of enrollment. The mobile number that will be registered in the system is the number that the User has indicated on the China Bank Online Corporate – Enrollment and Maintenance Form. • Does the User need to register his Mobile Phone to receive the SMS OTP? Can the User register more than one (1) mobile number? What if the User changes his mobile number? Can the User register an international mobile number? What will the User do if he did not receive the SMS OTP? How long is the SMS OTP valid? PAGE | | | 1 2 | BACK TO OTP |

  37. SMSOne-Time-Password What is your query? NO, only onemobile number is allowed. Does the User need to register his Mobile Phone to receive the SMS OTP? Can the User register more than one (1) mobile number? What if the User changes his mobile number? Can the User register an international mobile number? What will the User do if he did not receive the SMS OTP? How long is the SMS OTP valid? PAGE | | | 1 2 | BACK TO OTP |

  38. SMSOne-Time-Password What is your query? User has to accomplish China Bank Online Corporate – Maintenance Sheet duly signed by its authorized signatory(ies) of the company. Submit it China Bank Branch of Account Does the User need to register his Mobile Phone to receive the SMS OTP? Can the User register more than one (1) mobile number? What if the User changes his mobile number? Can the User register an international mobile number? What will the User do if he did not receive the SMS OTP? How long is the SMS OTP valid? PAGE | | | 1 2 | BACK TO OTP |

  39. SMSOne-Time-Password What is your query? • NO, we do not allow registration of international mobile number. • To access China Bank Online Corporate outside the Philippines, the User can use the Mobile OTP App to generate OTP. Does the User need to register his Mobile Phone to receive the SMS OTP? (Click for more details) Can the User register more than one (1) mobile number? What if the User changes his mobile number? Can the User register an international mobile number? What will the User do if he did not receive the SMS OTP? How long is the SMS OTP valid? PAGE | | | 1 2 | BACK TO OTP |

  40. SMSOne-Time-Password What is your query? To trigger the system to generate and send a new SMS OTP to the registered mobile number: Close the browser Reopen the page and login again by entering access credentials. Does the User need to register his Mobile Phone to receive the SMS OTP? Can the User register more than one (1) mobile number? What if the User changes his mobile number? Can the User register an international mobile number? What will the User do if he did not receive the SMS OTP? How long is the SMS OTP valid? PAGE | | | 1 2 | BACK TO OTP |

  41. SMSOne-Time-Password What is your query? The SMS OTP is valid for five (5) minutes from the time it was generated by the system. Does the User need to register his Mobile Phone to receive the SMS OTP? Can the User register more than one (1) mobile number? What if the User changes his mobile number? Can the User register an international mobile number? What will the User do if he did not receive the SMS OTP? How long is the SMS OTP valid? PAGE | | | 1 2 | BACK TO OTP |

  42. SMSOne-Time-Password What is your query? • What happens if the User did not enter the SMS OTP right away? • What will the User do if he receives SMS OTP even if he did not attempt to login? • Is there a minimum system requirement for a mobile phone to receive the SMS OTP? • Will the User receive the SMS OTP in his local mobile number even if he is outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

  43. SMSOne-Time-Password What is your query? The SMS OTP will expire within 5 minutes and the User has to: Close the browser Reopen the page/revisit the site and login again by entering his access credentials. This will trigger the system to generate and send a new SMS OTP to the registered mobile number. What happens if the User did not enter the SMS OTP right away? • What will the User do if he receives SMS OTP even if he did not attempt to login? • Is there a minimum system requirement for a mobile phone to receive the SMS OTP? • Will the User receive the SMS OTP in his local mobile number even if he is outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

  44. SMSOne-Time-Password What is your query? The User has to call Customer Contact Center or Cash Management Client Servicing Unit to report the incident. • What happens if the User did not enter the SMS OTP right away? What will the User do if he receives SMS OTP even if he did not attempt to login? • Is there a minimum system requirement for a mobile phone to receive the SMS OTP? • Will the User receive the SMS OTP in his local mobile number even if he is outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

  45. SMSOne-Time-Password What is your query? The mobile phone must be capable of receiving SMS. • What happens if the User did not enter the SMS OTP right away? • What will the User do if he receives SMS OTP even if he did not attempt to login? Is there a minimum system requirement for a mobile phone to receive the SMS OTP? • Will the User receive the SMS OTP in his local mobile number even if he is outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

  46. SMSOne-Time-Password What is your query? • NO, the User will not be able to receive the SMS OTP. • To access China Bank Online Corporate outside the Philippines, the User can use the Mobile OTP App to generate OTP. • What happens if the User did not enter the SMS OTP right away? (Click for more details) • What will the User do if he receives SMS OTP even if he did not attempt to login? • Is there a minimum system requirement for a mobile phone to receive the SMS OTP? Will the User receive the SMS OTP in his local mobile number even if he is outside the Philippines? PAGE | | | 1 2 | BACK TO OTP |

  47. Mobile One-Time-Password App What is your query? What is a Mobile OTP App? Can the User use both SMS and Mobile OTP? How can the User switch from SMS OTP to Mobile OTP? Will the user still receive SMS OTP even if he has already switched to Mobile OTP? What will the User do once the request to switch has been processed by CMSD? Where can the user download the Mobile OTP App? PAGE | | | | 1 2 3 | BACK TO OTP |

  48. Mobile One-Time-Password App • Mobile OTP App is a system that generates the OTP using a mobile device. • Instead of receiving the OTP via SMS, the User will generate the OTP through his mobile device without the need for an internet connection or mobile network. What is your query? • What is a Mobile OTP App? Can the User use both SMS and Mobile OTP? How can the User switch from SMS OTP to Mobile OTP? Will the user still receive SMS OTP even if he has already switched to Mobile OTP? What will the User do once the request to switch has been processed by CMSD? Where can the user download the Mobile OTP App? PAGE | | | | 1 2 3 | BACK TO OTP |

  49. Mobile One-Time-Password App • NO, the User has to choose which of the two OTP generator he wants to use. • SMS OTP is the default OTP generator for all Users. What is your query? What is a Mobile OTP App? Can the User use both SMS and Mobile OTP? How can the User switch from SMS OTP to Mobile OTP? Will the user still receive SMS OTP even if he has already switched to Mobile OTP? What will the User do once the request to switch has been processed by CMSD? Where can the user download the Mobile OTP App? PAGE | | | | 1 2 3 | BACK TO OTP |

  50. Mobile One-Time-Password App The User has to fill out the necessary One-Time Password Maintenance Form Submit it to the China Bank Branch of Account. What is your query? What is a Mobile OTP App? Can the User use both SMS and Mobile OTP? How can the User switch from SMS OTP to Mobile OTP? Will the user still receive SMS OTP even if he has already switched to Mobile OTP? What will the User do once the request to switch has been processed by CMSD? Where can the user download the Mobile OTP App? PAGE | | | | 1 2 3 | BACK TO OTP |

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