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Conflict Management

Conflict Management. Chapter 7. Problem vs. Conflict. Problem Involves a situation or object Question to be considered or solved. Problem vs. Conflict. Conflict Difficulties between people Feared & avoided by leaders Inherent in all relationships Differences in goals

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Conflict Management

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  1. Conflict Management Chapter 7

  2. Problem vs. Conflict • Problem • Involves a situation or object • Question to be considered or solved

  3. Problem vs. Conflict • Conflict • Difficulties between people • Feared & avoided by leaders • Inherent in all relationships • Differences in goals • Communication creates, reflects, & is a vehicle for conflict management

  4. 1. Distribution of resources • Results in power struggles • Resources = tangible & intangible • Inequity in distribution of resources • Leaders can…

  5. 2. Individual psychological needs • Competing or incompatible goals • Personality clashes • Unmet needs • Conflicting motivators • Power discrepancies • Consider individual needs

  6. 3. Conflicts over values • Come from…. • Culture, religion, personal beliefs • Deeply entwined in one’s identity • Difficult to overcome

  7. Conflict Resolution • The process of resolving disagreements with the use of specific conflict resolution skills • Goal: Create a win-win situation • Assertiveness… • Approaches….

  8. Assertiveness in Managing Difficulties • Assertiveness • Behaviors that arise when dealing with conflict • Standing up for your rights while being sensitive to others & accepting responsibility for one’s actions • 4 stage continuum

  9. Assertiveness in Managing Conflict High Passivity Assertiveness Manipulation Aggressiveness Respect for Others Low High Respect for Self

  10. Assertiveness in Managing Conflict • Aggressiveness • Lack of respect for others • Dominating & winning are key • Like to humiliate people • Perceive themselves as powerful • Lacks credibility from others H Passivity Assertiveness Manipulation Aggressiveness Respect for Others Respect for Self L H

  11. Assertiveness in Managing Conflict • Passivity • Non honest expression of feelings • Lack of self respect • Appease others • Avoid conflicts • Ineffective in problem solving H Passivity Assertiveness Manipulation Aggressiveness Respect for Others Respect for Self L H

  12. Assertiveness in Managing Conflict • Manipulative • Lack of respect for self & others • Underhanded • Coerce responses from people • Resented & not respected by others H Passivity Assertiveness ManipulativeAggressiveness Respect for Others Respect for Self L H

  13. Assertiveness in Managing Conflict • Assertive • Respect for self & others • Stand up for rights without violating others’ rights • Direct, honest • Consider others H Passivity Assertiveness Manipulation Aggressiveness Respect for Others Respect for Self L H

  14. Approaches to Dealing with Conflict Accommodation Collaboration Compromise Avoidance Competitive High Level of Cooperation Low High Level of Assertiveness

  15. Approaches to Dealing with Conflict • Avoidance • Low assertiveness & low cooperation • Characteristics • What problem? • Non-committal • Make irreverent remarks…get over it • Denial • Why? • Fear • Hurt feelings of others • Time to deal with it • Lose-lose situation H Accommodation Collaboration Compromise Avoidance Competitive Level of Cooperation Level of Assertiveness L H

  16. Approaches to Dealing with Conflict • Accommodation • Low assertive, high cooperation • Do what others want & not what you want • Win-lose relationship • Shows a lack of confidence H Accommodation Collaboration Compromise Avoidance Competitive Level of Cooperation Level of Assertiveness L H

  17. Approaches to Dealing with Conflict • Competitive • High assertive, low cooperation • Look out for yourself regardless of what others • One-up relationship • Dominance issue • Win-lose relationship H Accommodation Collaboration Compromise Avoidance Competitive Level of Cooperation Level of Assertiveness L H

  18. Approaches to Dealing with Conflict • Compromise • Middle of assertiveness & cooperation • Give & take relationship • Goal: Equal exchange • Neither party satisfied • Lose-lose or weak win-win H Accommodation Collaboration Compromise Avoidance Competitive Level of Cooperation Level of Assertiveness L H

  19. Approaches to Dealing with Conflict • Collaboration • High assertiveness & cooperation • Work through problem • Combine resources to move ahead • Don’t give up things like Compromise • Work jointly & accept responsibility • Win-win situation…best approach H Accommodation Collaboration Compromise Avoidance Competitive Level of Cooperation Level of Assertiveness L H

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