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Conflict Management

Conflict Management. Organization Behaviour Team JAKS - James Li, Andy Lin, Kelvin Chan, and Sunny Chan. Introduction. What is Conflict Management The Interpersonal Conflict Management Styles Example of each Conflict Management Styles. What is Conflict Management?.

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Conflict Management

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  1. Conflict Management Organization Behaviour Team JAKS - James Li, Andy Lin, Kelvin Chan, and Sunny Chan

  2. Introduction • What is Conflict Management • The Interpersonal Conflict Management Styles • Example of each Conflict Management Styles

  3. What is Conflict Management? • Using form of conflict to maximize benefits and minimize dysfunctional consequences. • Win-Win Orientation • Find mutual beneficial solution to disagreement • Win-Lose Orientation • Drawing from a fixed pie • More one party receives, the less the other party will receive

  4. Examples of Interpersonal Conflict Management • Problem solving • Avoiding • Forcing • Yielding • Compromising

  5. Forcing • One party will try to force his or her idealistic solution on to the other party.  • Opinions and interests of others are of little concern. • People that uses this style of conflict management are extremely assertive and have low cooperativeness

  6. Forcing Example: • NHL players demanding for higher wages • High win-lose orientation; win = higher wages, lose = NHL commissioners have to pay more.

  7. Problem Solving • Widely accepted and used way of resolving conflicts • Find mutual beneficial solution for both parties • Sharing similar interests for both parties is the key • Trust towards the other party

  8. Problem Solving Example: • 2 groups have different ideas for a business idea. - groups come together and find the similarities in their ideas and combine it - win – win since both parties gets a bit of their wants

  9. Avoiding • Manage conflicts by avoiding or ignoring conflict situations • Find alternatives to solve or accomplish tasks • Avoiders has tendency of having a low concern for both self and other party • Preferred when: Expected negotiation costs > Benefits of conflict resolution

  10. Avoiding • Example: • Buying a 90% filled cup of drink • Not worth it to argue. • When cost outweigh benefits.

  11. Compromising • Most balanced style of conflict management • Both parties come to a mutual agreement that maximize gains on both sides • Creates win-win conclusions • People that use this style has a steady balance between their assertiveness and cooperativeness

  12. Compromising • Example: • Tutorial negotiation practice. • Juice and rind. • Different needs from both parties.

  13. Yielding • Also known as accommodating • Secondary method of conflict management if problem solving method works • User of this method subsides and gives into what the opponents wants • People who uses this method tend to be very high in cooperativeness and have a very low assertiveness • Results in a lose-win situation • Effective when decisions need to be made immediately

  14. Yielding • Example - Customer at KFC demands more fries after they eat some of it. Lose - The KFC employee gives the customer more fries Win – Customer gets more fries

  15. Interpersonal Conflict Management Styles

  16. -Any Questions? Thank you

  17. Activity • Which type of conflict management style would someone likely use if they have high assertiveness and high cooperation use?

  18. Activity • Which type of conflict management style would someone likely use if they have low assertiveness and low cooperation use?

  19. Activity • Which type of conflict management style would someone likely use if they have an even level of both assertiveness and cooperation use?

  20. Activity • When Germany signed the Treaty of Versailles, which conflict management was used by the Alliance?

  21. Activity • Which type of conflict management style does Chen Shui-bian (Taiwanese President) prefer in his current situation?

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