1 / 24

Conflict Management

Conflict Management. How do you handle this?. Conflict Management. Al Bean- University of Southern Maine Student-athlete Misconduct Val Cushman- Randolph-Macon Women’s College Resource Management Steve Larson- Northern Athletics Conference Personnel Conflicts

libitha
Télécharger la présentation

Conflict Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Conflict Management How do you handle this?

  2. Conflict Management • Al Bean- University of Southern Maine Student-athlete Misconduct • Val Cushman- Randolph-Macon Women’s College Resource Management • Steve Larson- Northern Athletics Conference Personnel Conflicts • Susan Bassett- Carnegie Mellon University External Constituencies

  3. Student-Athlete MisconductAl Bean, University of Southern Maine • Gambling • Hazing • Disorderly Conduct • Plagiarism

  4. Resource ManagementVal Cushman, Randolph-Macon Women’s College • Facilities • Budgets

  5. 2 Dogs and One Bone: Limited Resources and Conflict Management

  6. Do you have enough resources to meet your needs? • Facilities • Staffing • Operating Budget • If the answer is yes– • This would be a great time to step out and get some fresh air!

  7. If the answer is no… • Does the shortage of resources cause conflict/strain among members of the department? • If so, you are experiencing the worst of all conflicts imaginable -

  8. The Two Dogs and One Bone Syndrome

  9. When does conflict arise? • Not enough to go around • When an individual or a group of individuals perceives s/he is not getting their fair share of the pie • Can lead to issues of trust

  10. Conflict Resolution Research • Communication • Listen • Clarify • Summarize • Get the “yes” • Brainstorm • Create Win-Wins

  11. Who has time for that?! • Master knows best approach • Strengths of this approach • Understand big picture • Insure fairness • Easiest, most efficient • Weaknesses • May not always know best • One person making decisions is not as effective as many voices • Energy invested as watchdogs

  12. Another approach • Let them “duke it out” approach • Resolution may well be achieved • But it may also result in life-threatening wounds

  13. A budget model for consideration • Mixed model • Locus of control stays at the top • Equity issues controlled for • Allows for some program-level decision-making • Open process minimizes trust issues

  14. Concept One - Control • Must have decision-making models in place for major areas • Uniform purchase policy • Per Diem • Priority system for facility use • Must create buy-in for models at time of hiring • Must consistently use models

  15. Concept Two • Hire professional and treat them like professionals • Allow some autonomy in decision-making • Create trust through communication and open sharing • Reward good work – capitalize on the competitive environment we work in

  16. Here’s how it can work • Decision-making grids in place for: • Meals • Lodging • Uniform Replacement • Professional Development • Transportation

  17. Keep the locus of control where it matters • More control where it directly affects student-athletes and/or others in the department • Practice times • Per diem • Give control in other areas • Recruiting – both merit and need based • Professional Development • Meal Money Saved

  18. Budget Request Process • Decision-Making Models are automatically inserted • Program Director (coach, trainer, SID) input requests on shared file • Includes 1, 2, 3, or capital ranking • Requested are open for everyone to see • Athletic Director and SWA review requests and w/ input from SWA, AD makes decisions, sometimes in consultation • Again, everyone sees budget allocation and can answer questions, particularly those from student-athletes

  19. Back to the Research • Communication • Listen • Clarify • Get the “yes” • Brainstorm • Create Win-Wins

  20. Back to the 2 dogs-one bone analogy • Fortunately, those of us involved in the world of intercollegiate athletics are not dogs! • If we hire professionals • If we inform in the hiring process • A mixed-model approach may well do the trick. • Now, let’s talk about dog tricks!

  21. Personnel ConflictsSteve Larson, Northern Athletics Conference • Discipline • Termination

  22. External ConstituenciesSusan Bassett, Carnegie Mellon University • Parents • Alumni • Boosters

  23. Setting Parameters • Pre-season meeting with student-athletes • Pre-season meeting or communication with parents (coach) • Careful language in the recruiting process • Be friendly, but not friends- set the tone • Policies related to “Friends” of athletics • NCAA recruiting regulations • Clear boundaries on support

  24. Conflict Resolution Policy • A student-athlete who has concerns related to his or her athletics participation has several options available to resolve the issues, including: • Scheduling an individual meeting with the head coach • Seek counsel from team captains or athletics advisory council representatives • Schedule an individual meeting with the director of athletics • Seeking counsel from an appropriate person outside the athletics department (academic advisor, associate dean, counseling center staff) • All students are considered adults and under the Family Educational Rights and Privacy act. College personnel may not discuss issues with parents unless the student provides a waiver.

More Related