1. MBUG 2013 Session Title: How to Find and Understand Documentation - Using the new Ellucian Hub Presented By: Lisa McDaniel Institution: Mississippi University for Women September 16, 2013

2. Session Rules of Etiquette • Please turn off your cell phone • If you must leave the session early, please do so discreetly • Please avoid side conversation during the session

3. Ellucian Hub • Portal with links to • Ellucian Download Center • Request Apps • Ellucian Support Center • Powered by Okta

4. New Terminology

5. Demo

6. Global Search • Searches all of the support center tabs • Use “ “ for exact string search • Cuts down on unwanted results • Use * for wildcard search • Use pins to change the order of results • Valid operators – AND, OR, AND NOT, ()

7. Documentation Libraries • Subscribe to documentation libraries to get notification of updates

8. Cases – Services Requests • Can add confidential attachments • Never check private box – only you can see attachment • Follow cases to get updates in your feed

9. Articles – Solutions/FAQs • Filter Results • Old FAQ/Service Request Number • Follow to receive updates in your feed

10. Ideas • Suggestions for Banner • Post Ideas • Vote for Ideas – Promote/Demote • Add Comments • Ellucian may or may not implement ideas

11. URLs and Registration • Ellucian Hub/Ellucian Support Center • https://ellucian.okta.com • Login Registration • https://clientapps.ellucian.com/signup • Registration Assistance • actionline@ellucian.com

12. MBUG Listserv • Subscribe to listserv • Send an email message to sympa@lists.msstate.edu with the message subscribe mbug-L • Post to the listserv • Address message to mbug-l@lists.msstate.edu

13. Training Video • Link on Home tab of Ellucian Support Center • Ellucian Support Center: Recorded Training Session Links and Materials • https://ellucian.force.com/clients/articles/FAQ/July-Training-Sessions-for-the-Ellucian-Support-Center

14. Questions