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Effective Management of Groups and Teams

Learn how to define, develop, and manage groups and teams for effective performance and successful organizational outcomes. Explore strategies to handle adverse behavior and maximize group productivity.

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Effective Management of Groups and Teams

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  1. Chapter 10 GROUPS & WORK TEAMS

  2. LEARNING OUTCOMES • Define groups and teams • Explain the characteristics of a group • Discuss the development of groups and teams • Identify the characteristics of effective team performance • Discuss ways to manage adverse behaviour in a group

  3. INTRODUCTION • Much of the activity within organizations occurs within groups – from informal groups of employees to formal autonomous work groups. • Group activities can be critical to the success of the organization.

  4. DEFINITION OF GROUPS AND TEAMS • A work group is a collection of people working in the same area or placed together to complete a task. • A team is defined as a small number of people with complementary skills who are committed to a common purpose, a set of performance goals, and an approach for which they hold themselves mutually accountable.

  5. REASONS PEOPLE JOIN GROUPS

  6. TYPES OF GROUPS AND TEAMS FORMAL AND INFORMAL GROUPS • FORMAL GROUP • Designed by top management for achieving organizational goals • Concentrates more on the performance of a job • People are placed in hierarchy and their status determined accordingly • Coordination of members are controlled through processes and procedures

  7. TYPES OF GROUPS AND TEAMS • INFORMAL GROUP • A natural outcome at the workplace, not designed and planned • Organization is coordinated by group norms and not by norms of the formal organization • Such group associations are not specified in the blueprint of the formal organization

  8. MANAGER LED AND SELF-MANAGING TEAMS • Functional teams  • Cross-functional teams  • Self-directed work teams • Virtual teams • Task forces • The problem-solving team

  9. CHARACTERISTICS OF GROUPS • Size • Norms • Cohesiveness • Roles

  10. STAGES OF GROUP DEVELOPMENT • Stage 1: Forming • Stage 2: Storming • Stage 3: Norming • Stage 4: Performing • Stage 5: Adjourning

  11. ADVERSE GROUP BEHAVIOUR SOCIAL LOAFING • Social loafing describes the tendency of individuals to put forth less effort when they are part of a group. DIFFUSION OF RESPONSIBILITY • As the number of people in the group increases, people tend to feel deindividuation. This term defines both the dissociation from individual achievement and the decrease of personal accountability, resulting in lower exerted effort for individuals in collaborative environments.

  12. ADVERSE GROUP BEHAVIOUR ESCALATION OF COMMITMENT • Escalation of commitment occurs when we invest resources into a course of action that is failing. Resources can be time, money, energy, etc. that we continue to put into an investment because we don’t want to appear to be inconsistent.

  13. ADVERSE GROUP BEHAVIOUR GROUPTHINK • Group members try to minimize conflict and reach a consensus decision without critical evaluation of alternative ideas or viewpoints, and by isolating themselves from outside influences.

  14. SUMMARY • A work group is a collection of people working in the same area or placed together to complete a task.  • A well-managed work group or team will lead to organizational success.

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