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Supporting Distributed Computing Infrastructures

This presentation discusses the support provided for distributed computing infrastructures, including application integration, user education, and day-to-day support for grid data, compute, networking, and VO-specific services. It emphasizes the importance of user-centric support and the need to leverage existing tools and standards.

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Supporting Distributed Computing Infrastructures

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  1. Supporting Distributed Computing Infrastructures TorstenAntoni, KIT torsten.antoni@kit.edu

  2. User supportis… • Application integration and support • User education • Simple access to a broad range of information • Day-to-day support for the users of grid data, compute, networking and VO-specific services T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  3. First Line Support GGUS MW Support Operations Support Community Applications Support Second & Third Level Support Areas ofusersupport T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  4. Support for… T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  5. Structureof EGI T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  6. NGIs in EGI T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  7. Distributed support withcentralcoordination T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  8. EGI supportinfrastructure T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  9. Communities andapplications T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  10. Operations T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  11. Technology support T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  12. Technology workflows TPM Technology Helpdesk DMSU EGI-SA2 GGUS RT accept/reject announce Softwarerelease workflow Workflow forbugs found in production Technology Provider (EMI / IGE) T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  13. Detailedbugworkflow T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  14. Seamlesssupportacross multiple projectsandinfrastructures T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  15. Central helpdesk helpdesk.egi.eu T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  16. Helpdesk tools in EGI GGUS - thetoolbehind thecentral EGI helpdesk www.ggus.eu xGUS – a helpdesktemplatefor NGIs andusercommunities xgus.ggus.eu T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  17. xGUSexample helpdesk.ngi-de.eu T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  18. Commercial break xGUS Live Demo duringthe Welcome Reception at Booth 13 xGUS – a helpdesktemplatefor NGIs andusercommunities xgus.ggus.eu T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  19. AnotherxGUSexample support.africa-grid.org T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  20. Federated DCIs T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  21. Federated DCIs - today T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  22. T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  23. Federated DCIs - future T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  24. T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  25. Conclusions T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

  26. Conclusions • Integration! Federation! Collaboration! • The userdoescareaboutprojects, infrastructures, technologyproviders, … • Do not re-inventthewheel! • Evaluatewhat‘salreadythere • Agree on standards! • Standard ticket layout • Standard ticket exchangeinterface • Keep it simple! • Submitting a ticket should not requirereading a 100 pagedocumentation • Think user-centric! • Understandhowtheusercommunitieswork • Hidecomplexityfromtheuserswherepossible T. Antoni | Supporting DCIs EGI UF'11 | Vilnius | 11-04-11

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