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Comprehensive Training for Microsoft Surface Technician: Calibration and Repair

DESCRIPTION

This training module equips Microsoft Surface technicians with essential skills in lamp replacement, disassembly, and FRU identification. Technicians will learn effective troubleshooting for common service issues, including disassembling devices, replacing components like the table top and lamp, and addressing performance problems. Key topics include safe shipping practices, work order documentation, and understanding differences between commercial and SDK units. This course is vital for enhancing user experience and ensuring high-quality service delivery in the field.

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Comprehensive Training for Microsoft Surface Technician: Calibration and Repair

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Presentation Transcript

  1. Microsoft Surface Technician TrainingModule Two Calibration Lamp Replacement Disassembly and FRU Identification Table Top Replacement Break/Fix and Troubleshooting Software Lab General Service Issues

  2. Calibration Video

  3. Refer to Process Doc Calibration Lab

  4. Lamp Replacement Lab

  5. Disassembly and FRU Locations LAB

  6. Table Top Replacement Video / Lab

  7. Break Fix Diagnostics SCM Tester Lab Troubleshooting Flow Charts Review

  8. Common Repairs: • Table Top Replace • Scratched • Damaged • Lamp Replace - Lamp Re-Seat • No video • Mini-USB (CCPS) Cable Re-Seat • Inverted Display • Intermittent video probs • General Func Prob • PC Module Replace • Lock-up • General Func Prob • Blue Screen • SCM Module Replace • Inverted display • Ostar Replace • No touch response • Speaker Replace • Static/No Audio Break Fix Diagnostics

  9. Take a few minutes to get familiar with the software running on the Surface unit Software Lab See how Surface applications perform and the responsiveness of the touch system. Technicians are responsible for the general performance and response of the unit, not for individual customer applications. Technicians may be called upon to update BIOS, change internal PC components (future), or re-image the hard drive (future). Understand the difference between User and Admin mode. Review the differences between Commercial and SDK units.

  10. Shipping Issues General Service Issues Surface units are large, heavy, and expensive. Palletized shipping poses several challenges. Take the time to understand BOLs. Understand that FedEx Freight often uses contracted shippers and you will need to work with customers on the logistics of receiving/shipping and moving these units with care. Always practice safe lifting and use helpers as needed. It is essential that the Reference Section of all shipping documentation is filled out correctly, this will help with tracking and locating lost shipments. Review the Strapping Kit so you are prepared to use it before your first call.

  11. Work Order Checklist - Repair General Service Issues

  12. Work Order Checklist – Performance Check General Service Issues

  13. Work Order Checklist – Maintenance Check General Service Issues

  14. Field Data Collection Microsoftneeds your help to deliver quality! You are the field extension of our engineering and quality teams and we rely on you to supply us with the information we need to ensure a quality product and an awesome user experience! General Service Issues Take pictures of any visible wear or damage, or any issue that could possibly affect the quality of the product or the user experience. Accurately describe all conditions encountered and repairs performed. Paint a complete service picture on every work order. Immediately escalate any safety related issues.

  15. Returning Field Components – Part One General Service Issues

  16. Returning Field Components – Part Two General Service Issues Note that there are several possible destinations for returned parts, depending on the type of part.

  17. End of Surface Technician Training – Module Two

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